Publisher Support Manager
About Freestar:
Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we partner with busy site owners to seamlessly maximize revenue while freeing them from the hassles of ad operations. Publishers then have more time to do what they do best: create content.
Job Summary:
Reporting to the Senior Manager, Publisher Support, our Publisher Support Manager will assist the Freestar team in a variety of functions, including, but not limited to, troubleshooting issues on publishers’ websites, enabling features or products, and assisting in trafficking direct ad campaigns. This position works closely with various departments and communicates regularly with Yield Managers, Customer Success Managers, Onboarding Specialists, Revenue Operations, and Publisher Support Engineers, all with the ultimate goal of increasing revenue for our publishers. Our ideal candidate is highly communicative, organized, able to manage multiple projects simultaneously, and able to prioritize accordingly while keeping a people-focused perspective and a collaborative, positive attitude at all times.
Responsibilities:
Troubleshooting/Problem-solving
Ad quality concerns
New product implementation
New placement requests
Troubleshooting sites for data discrepancies or UX issues
New demand implementation (tag-based or otherwise)
Optimizations
Creating new placements
Removing and/or adding sizes to existing placements
Removing and/or adding network bidders
Adjusting refresh and timeout settings
Enabling new products
Trafficking (while there is a dedicated trafficking team, Support Managers may fill in as needed):
Setting up direct-sold and PMP campaigns either sold by the publisher or by Freestar
Providing screenshots and/or reports when requested
Providing avails for internal and external sales teams
Creative auditing
Optimizing delivery to hit KPIs
Qualifications:
3+ years experience in Ad Operations or Yield Management
General knowledge of PMPs, header-bidding, programmatic advertising, CRM software
Strong working knowledge of GAM, Excel, Google Products, direct-sold campaigns
A strong technical background and comfort with reading ad code, some CSS is a plus
We’d also like to see:
Excellent written and verbal communication
Internal motivation with a strong sense of urgency to drive projects to completion
Strong organizational skills with the ability to navigate multiple competing priorities
Professional maturity, aptitude, and confidence
Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example
What you can expect in return:
Full-Time, Salaried Position
Fully remote company, with collaborative asynchronous teamwork.
The opportunity to be part of something BIG
Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship
Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we partner with busy site owners to seamlessly maximize revenue while freeing them from the hassles of ad operations. Publishers then have more time to do what they do best: create content.
Job Summary:
Reporting to the Senior Manager, Publisher Support, our Publisher Support Manager will assist the Freestar team in a variety of functions, including, but not limited to, troubleshooting issues on publishers’ websites, enabling features or products, and assisting in trafficking direct ad campaigns. This position works closely with various departments and communicates regularly with Yield Managers, Customer Success Managers, Onboarding Specialists, Revenue Operations, and Publisher Support Engineers, all with the ultimate goal of increasing revenue for our publishers. Our ideal candidate is highly communicative, organized, able to manage multiple projects simultaneously, and able to prioritize accordingly while keeping a people-focused perspective and a collaborative, positive attitude at all times.
Responsibilities:
Troubleshooting/Problem-solving
Ad quality concerns
New product implementation
New placement requests
Troubleshooting sites for data discrepancies or UX issues
New demand implementation (tag-based or otherwise)
Optimizations
Creating new placements
Removing and/or adding sizes to existing placements
Removing and/or adding network bidders
Adjusting refresh and timeout settings
Enabling new products
Trafficking (while there is a dedicated trafficking team, Support Managers may fill in as needed):
Setting up direct-sold and PMP campaigns either sold by the publisher or by Freestar
Providing screenshots and/or reports when requested
Providing avails for internal and external sales teams
Creative auditing
Optimizing delivery to hit KPIs
Qualifications:
3+ years experience in Ad Operations or Yield Management
General knowledge of PMPs, header-bidding, programmatic advertising, CRM software
Strong working knowledge of GAM, Excel, Google Products, direct-sold campaigns
A strong technical background and comfort with reading ad code, some CSS is a plus
We’d also like to see:
Excellent written and verbal communication
Internal motivation with a strong sense of urgency to drive projects to completion
Strong organizational skills with the ability to navigate multiple competing priorities
Professional maturity, aptitude, and confidence
Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example
What you can expect in return:
Full-Time, Salaried Position
Fully remote company, with collaborative asynchronous teamwork.
The opportunity to be part of something BIG
Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship