Proxy Team Agent - Kelowna, BC

Renewal by Andersen is the exclusive retail window and patio door replacement division of Andersen Corporation, recognized as a leading window brand in North America. The Proxy Agent role is essential for setting qualified appointments and supporting the Proximity team through effective communication and service delivery.ResponsibilitiesMeet or exceed the standards for Demos, Set Rate and AttendanceDemonstrate respect, courtesy, and kindness to everyone regardless of circumstancesFollow the methodology without compromiseRespect everyone’s property and the privilege to visitDisplay courtesy, kindness, and respect to everyone without exception. Never argue, shout, speak sarcastically or use offensive/profane languageApologize to anyone who displays tension, frustration, or dissatisfactionIf you encounter any complaints, verbal challenges, or unreasonable behavior from anyone during your canvass, contact your manager immediatelyPresent a clean, professional appearance from clock-in through clock-outCover tattoos and remove piercingsWear assigned RbA gear (shirts, jackets, hats)No tattered or revealing clothing. Hems must be within three inches of your kneesJewelry and earrings must be approved by the managementWear comfortable, professional footwear. (Look like a professional Contractor.)Wear your company ID and PermitNo smoking is allowed in the office, the vehicles or in canvass neighborhoodsPlanned Days = five days per week plus a make-up dayPlanned Hours: Maximum = 40; Minimum = 32. (At NT Marketing Manager/Director’s discretion)You need to be flexible regarding days of the week, arrival times and total workday hours due to weather, holidays, time of year, travel time, or scheduling needsSchedules are posted at least two weeks ahead of the canvassYou will receive 48 hours’ notice of schedule changes whenever possibleYou are not responsible for make-up days scheduled within 48 hours provided you advise us on the day we change the scheduleYou must be able to work four full hours on the street without returning to the van. We understand and accept that personal situations may occur occasionallyYour attendance is critical because it directly affects every TeammateYou have approved Time Off for sick days, vacation, holidays, and parental leaveYou are not responsible for workdays that have been changed within 48 hoursExcused absences, unexcused absences & attendance are explained in the document entitled 'Performance Standards ~ Supervisors'Obtain clear commitments to the work schedule and attendance during the interviewEnsure every Marketer schedules the appropriate number of days and works the minimum number of hoursEnforce the attendance guidelines in the Marketer’s Job DescriptionProvide 'counseling' to anyone who fails to meet work schedule and attendance guidelines. Send the updated form to your HR Specialist for their personnel folderSafety is your first priorityYou may not drive to a canvass in your own vehicle without written permission from the NT Marketing Manager/ Marketing Director or GM. (Managers do not have that authority.)The company vehicle may not stop except for emergenciesSeatbelts must be worn in the vehicleWe are uniformed and branded everywhere we go. Act like an appreciative guestFoul and changing weather requires you to carry extra gear for safety & protection including gloves, insulated clothing, umbrella, socks, and bootsDo not enter homes unless the customer requests it for weather reasons. If you do enter the home, remain by the door. You are not authorized to inspect windows from the insidePersonal cell phone use is required for phone conversations with management and the office. No personal calls or texts from clock-in to clock-out unless you are on an approved break. Contact management with all emergenciesYou may only visit the addresses assigned to you. If you stop visiting the assigned properties, call your Manager/Director/GM immediatelyYou may carry water and snacks in your belt or pockets. You may keep food in the company vehicle in leakproof containersSkillsLead by example and drive the understanding that collaboration with others is needed to achieve goalsStrong communicator who is passionate and articulate, never afraid to speak your mindHave advanced English language & grammar skillsWants to be in an environment that promotes personal and professional growthTechnically proficient and creative to communication and creativity in your teamDisciplined about great writing practices: working on internal and external communicationCreating Process of communication, building out continuityThey need to be the best at what you do, competitive and drivenMeet or exceed the standards for Demos, Set Rate and AttendanceDemonstrate respect, courtesy, and kindness to everyone regardless of circumstancesFollow the methodology without compromiseRespect everyone's property and the privilege to visitDisplay courtesy, kindness, and respect to everyone without exception. Never argue, shout, speak sarcastically or use offensive/profane languageApologize to anyone who displays tension, frustration, or dissatisfactionIf you encounter any complaints, verbal challenges, or unreasonable behavior from anyone during your canvass, contact your manager immediatelyPresent a clean, professional appearance from clock-in through clock-outCover tattoos and remove piercingsWear assigned RbA gear (shirts, jackets, hats)No tattered or revealing clothing. Hems must be within three inches of your kneesJewelry and earrings must be approved by the managementWear comfortable, professional footwear. (Look like a professional Contractor.)Wear your company ID and PermitNo smoking is allowed in the office, the vehicles or in canvass neighborhoodsPlanned Days = five days per week plus a make-up dayPlanned Hours: Maximum = 40; Minimum = 32. (At NT Marketing Manager/Director's discretion)You need to be flexible regarding days of the week, arrival times and total workday hours due to weather, holidays, time of year, travel time, or scheduling needsSchedules are posted at least two weeks ahead of the canvassYou will receive 48 hours' notice of schedule changes whenever possibleYou are not responsible for make-up days scheduled within 48 hours provided you advise us on the day we change the scheduleYou must be able to work four full hours on the street without returning to the vanYour attendance is critical because it directly affects every TeammateYou have approved Time Off for sick days, vacation, holidays, and parental leaveYou are not responsible for workdays that have been changed within 48 hoursExcused absences, unexcused absences & attendance are explained in the document entitled 'Performance Standards ~ Supervisors'Obtain clear commitments to the work schedule and attendance during the interviewEnsure every Marketer schedules the appropriate number of days and works the minimum number of hoursEnforce the attendance guidelines in the Marketer's Job DescriptionProvide 'counseling' to anyone who fails to meet work schedule and attendance guidelines. Send the updated form to your HR Specialist for their personnel folderSafety is your first priorityYou may not drive to a canvass in your own vehicle without written permission from the NT Marketing Manager/ Marketing Director or GM. (Managers do not have that authority.)The company vehicle may not stop except for emergenciesSeatbelts must be worn in the vehicleWe are uniformed and branded everywhere we go. Act like an appreciative guestFoul and changing weather requires you to carry extra gear for safety & protection including gloves, insulated clothing, umbrella, socks, and bootsDo not enter homes unless the customer requests it for weather reasons. If you do enter the home, remain by the door. You are not authorized to inspect windows from the insidePersonal cell phone use is required for phone conversations with management and the office. No personal calls or texts from clock-in to clock-out unless you are on an approved break. Contact management with all emergenciesYou may only visit the addresses assigned to you. If you stop visiting the assigned properties, call your Manager/Director/GM immediatelyYou may carry water and snacks in your belt or pockets. You may keep food in the company vehicle in leakproof containersCompany OverviewRenewal by Andersen® of Kansas is among the state’s most trusted sources for quality replacement windows, doors, and professional home improvement services. It was founded in 1995, and is headquartered in Wichita, Kansas, US, with a workforce of 51-200 employees. Its website is http://www.weloveournewwindows.com.



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