Provisioning Specialist

WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. OUR WORK MODEL Hybrid: This is a hybrid role, requiring you to work from our location office 2–3 days per week, with flexibility to work remotely on other days. YOUR ROLE As a Provisioning Specialist, you will play a critical administrative-technical role, managing both external and internal accounts, maintaining our provisioning software, and resolving account-related challenges. Your efforts will ensure smooth operations and contribute to a seamless experience across the organization. YOUR CHALLENGES & OPPORTUNITIES Manage and maintain the company's provisioning platform to ensure stable, secure, and efficient account lifecycle operations across teams. Create and update user accounts with accurate access levels, directly supporting secure onboarding and internal collaboration. Verify user identities to uphold company-wide compliance and security standards, minimizing risk from unauthorized access. Support the sales team by provisioning trial accounts, enabling smooth demos and accelerating client acquisition. Handle internal account setup across departments, helping streamline workflows and reduce operational friction. Troubleshoot and resolve account-related issues promptly, ensuring minimal disruption to business operations. Monitor account activity and enforce compliance with usage policies, safeguarding company resources and data integrity. Contribute to global coverage by working in a rotating shift schedule, ensuring continuous support across time zones. OUR EXPECTATIONS Adapt quickly to new technologies and tools, ensuring smooth integration into dynamic and evolving systems. Organize and multitask effectively in fast-paced environment, helping teams stay on track and meet critical deadlines. Solve problems analytically, identifying root causes and implementing effective solutions to minimize disruption and boost efficiency. Communicate clearly with both internal teams and customers, ensuring seamless collaboration and support. A detail-oriented, proactive self-starter who is intellectually curious, creative, and comfortable navigating ambiguity. Working knowledge of remote desktop applications and help desk software, e.g. Zendesk and familiarity with Salesforce. Draw on prior experience (1+ years ) in a similar role (customer service, account management, technical support), ideally in a software as a service (SaaS) environment. WHY COGNISM At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people whosupport, challenge, and inspire each other every day. If you’re looking for a place where your work trulymakes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here’s what we stand for: ✅We Are Nice!We treat each other with respect and kindness (because life’s too short for anything else). We Are Collaborative.We’re in this together—great things happen when we work as one. We Are Solution-Focused.Every challenge is just an opportunity in disguise. We Are Understanding.We empower and support each other to do our best work. We Celebrate Individual Contributors.Every role matters, and so do you! At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!

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