Property Solutions Coordinator

JOB DESCRIPTION Job Title: Coordinator, Property Solutions Reports to: Manager, Business Support Position Supervision: None Status: Full-Time, Non-Exempt/Hourly Role Revised: October 2025 Summary: We are seeking a highly organized, proactive Coordinator, Property Solutions to deliver exceptional technical support for RealPage software users and drive platform efficiency. This role ensures optimal system performance, resolves customer inquiries timely, and collaborates cross-functionally to align with organizational goals. Key Responsibilities: Software Support & Compliance · Monitor, triage, and resolve RealPage support tickets via the customer portal within defined SLAs, escalating complex issues to Product/IT teams. · Provide technical troubleshooting for Yardi and RealPage modules (leasing, accounting, resident portals) and document solutions in internal knowledge bases. · Conduct compliance audits for data privacy and software usage policies. Customer Service & Documentation · Maintain high customer satisfaction through professional written/verbal communication. · Update user guides, FAQs, and training materials to simplify technical workflows. · Analyze ticket trends to identify recurring issues and propose process improvements. Cross-Functional Collaboration · Partner with HR, Payroll, and Customer Success teams to integrate Yardi and RealPage with systems like SharePoint (e.g., payroll/data syncs). · Support cross-departmental training for end-users to enhance platform proficiency. · Generate performance reports for leadership review, aligning with coordinator-level administrative standards. Administrative & Process Improvement · Track software updates and communicate impacts to stakeholders. · Audit support ticket data quarterly to identify efficiency gaps. Preferred Qualifications: Education: High School Diploma (required); Associate’s degree in Information Technology, Business Administration, or related field (preferred). Experience: –1-2 years in software support, property management systems (RealPage, Yardi), or technical customer service. Skills: · Proficiency in RealPage, Salesforce, JIRA, and MS Office. · Strong problem-solving skills in fast-paced environments. · Ability to simplify technical concepts for non-technical users. · Familiarity with property management operations (leasing, accounting). Travel: · Up to 5% travel may be required, depending on the location of assigned properties. Physical Demands · While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to finger, handle, or feel. · Lift/carry up to 25 lbs. regularly. Occasionally lift to 50 lbs. for event setup. · Moderate walking, standing, and bending during office/event tasks. · Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not all-inclusive and other duties may be assigned.