Property Manager (Home Based, West Midlands, GB)

Full Time Home Based with regular UK Travel Salary: Circa £50,000 – Company Car and Corporate Benefits At Serco, we deliver essential public services that make a real difference. We are now looking for a commercially focused Property Manager to join our central Property & Asset Management team, supporting a diverse commercial estate of approximately 350 properties across the UK. This is an exciting opportunity for a RICS-qualified property professional who thrives in a fast-paced, multi-contract environment and enjoys balancing operational delivery with strategic property management. The Role Reporting to the Senior Property & Acquisitions Manager, you will play a key role in the day-to-day management of Serco’s commercial estate across UK & Europe. You will act as the property lead for key contracts including HAAS, AFRS and AASC (commercial property only), ensuring our estate is professionally managed, financially robust and aligned to operational requirements. Key Responsibilities Day-to-day management of Serco’s corporate property estate (circa 350 properties) Lead property interface for key contract commercial estate matters Negotiate rent reviews, lease renewals, and support acquisitions Manage service charges, rating consultants and sublet estate arrangements Provide specialist advice on leasing, occupancy, and commercial property matters Maintain and enhance the company’s property database and MI reporting Produce annual rental forecasts and support financial planning processes Manage dilapidations claims and service charge disputes Liaise with external consultants, surveyors and advisors to ensure best practice delivery What You will Bring We are looking for a confident and commercially astute property professional who understands how property strategy supports operational delivery. Essential Experience & Skills RICS qualified (Associate or Chartered Member level) Experience in rent reviews, lease renewals, and acquisitions Experience managing dilapidations claims and service charge disputes Strong knowledge of UK commercial property law (including legislative variations, particularly Scotland) Strong financial acumen with experience producing and interpreting forecasts Advanced Microsoft Excel skills with strong analytical capability Experience managing property data, policies, and reporting Confident negotiator with strong commercial awareness Excellent 360-degree communication skills, able to influence stakeholders at all levels You will also be highly organised, self-motivated and comfortable working independently within a home-based environment while maintaining strong collaboration across multiple business units. Additional Requirements Full UK driving licence (essential) What We Offer Company Car 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Ongoing CPD support (minimum 20 hours annually in line with RICS requirements Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A company passionate about diversity and inclusion. If you are an experienced Property Manager looking for autonomy, variety, and the opportunity to manage a substantial UK portfolio, we would love to hear from you. Apply today and help us deliver property excellence across Serco. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.