Project Manager, SmartSense (Lehi, UT or Mishawaka, IN - Hybrid)

Ventus is a fast-growing company leveraging the Internet of Things (IOT) to enhance organizational decision-making. They are seeking a detail-oriented Project Manager to oversee client-focused projects, ensuring smooth implementations and high customer satisfaction while coordinating cross-functional teams and managing project timelines. Responsibilities Coordinate cross-functional teams to deliver client projects on time Build and manage project timelines, milestones, and implementation plans Define installation goals and support successful customer onboarding Monitor and assist with customer escalations to ensure timely and thoughtful resolution Coordinate customer training sessions, documentation, and training videos Track project progress and provide clear status updates and reporting Apply best practices to improve efficiency, consistency, and customer experience Support long-term initiatives such as touchless onboarding and process improvements Skills 1–3 years of experience in a customer support, product support, or client-facing role Organized and customer-focused with strong attention to detail Comfortable working with data and using metrics to improve performance Strong communication skills and the ability to manage multiple tasks at once Calm and adaptable in fast-paced or high-volume environments Motivated to learn and grow technical and functional skills Experience monitoring or improving KPIs such as response time or CSAT Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk Exposure to high-volume support or operations environments Benefits Short-term incentive program New hire stock award Paid parental leave Open (uncapped) PTO Hybrid work environment Competitive medical, health & wellbeing and compensation offerings Company Overview Ventus provides Managed Network-as-a-Service (NaaS) solutions that simplify the complexity of enterprise WAN connectivity. It was founded in 1999, and is headquartered in Norwalk, Connecticut, USA, with a workforce of 51-200 employees. Its website is