Project Manager - IT Service Delivery

Project Manager – IT Service Delivery Location: Remote Salary: $120-170k Sabot Consulting is seeking a Project Manager who will lead and manage the planning, coordination, and delivery of IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives. This role is responsible for overseeing cross-functional technical teams, managing schedules and deliverables, and ensuring the successful implementation of standardized, ITIL-aligned service management practices. Responsibilities: Lead ITSM and ITAM implementation initiatives, including discovery, assessment, design, implementation, and transition to operations. Develop and manage detailed project plans, schedules, milestones, risks, and dependencies. Coordinate and facilitate stakeholder workshops, working sessions, and decision forums. Oversee development of ITSM process documentation, including workflows, roles, responsibilities, RACIs, SOPs, and training materials. Track project performance and report progress through weekly and monthly status reports. Ensure alignment with ITIL best practices and Authority organizational objectives. Support organizational change management and adoption activities. Must Have: Bachelor's degree in Business Administration, Information Technology, or a related field. Active ITIL 4 Practice Manager certification (Monitor, Support & Fulfill; Plan, Implement & Control; Collaborate, Assure & Improve). 7 years of experience leading IT projects and technical teams. 5 years of experience implementing or overseeing ITSM practices in environments with 2,000+ endpoints. 5 years of experience supporting IT Asset Management (ITAM) across the full asset lifecycle. Demonstrated experience developing and managing project schedules, implementation plans, and delivery roadmaps. Strong written, verbal, and stakeholder communication skills. Nice To Have: Experience supporting large public-sector or enterprise organizations. Project Management Professional (PMP) certification. About Us: Sabot Consulting is a management consulting company focused on providing technical and management consulting to IT executives and managers in strategic, operational, and project-based practice areas. Our focus on providing expert staff that have the knowledge, experience, and professionalism to engage the client at all levels is the key to our success.