Project Manager, Customer Success

FirmPilot is growing quickly, and we’re looking for a Project Manager to support our Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience. You’ll sit at the center of customer success, website development, and internal operations, helping translate client needs into structured, well-managed projects in a fast-paced environment. What You’ll Do: Own project management across multiple customer accounts from onboarding through delivery Manage timelines, deliverables, and communication for website development and client-facing projects Act as the central point of coordination between Customer Success, Engineering, Product, and clients Ensure projects stay on track by proactively identifying risks, blockers, and delays Provide clear, consistent updates to clients on status, timelines, and next steps Support onboarding and implementation processes to ensure a smooth customer experience Help build and improve internal workflows, documentation, and project management systems Maintain high standards for execution, organization, and client satisfaction What You Bring: 3-5 years of experience in project management, customer success, or account coordination Experience managing website builds or digital projects preferred Strong organizational skills with the ability to manage multiple projects simultaneously Clear, concise communication skills with both internal teams and external clients Ability to operate effectively in a fast-paced, startup environment High attention to detail and strong follow-through Nice to Have: Experience working with marketing, SEO, or web development teams Familiarity with tools like Jira, Asana, Notion, or similar Experience in a SaaS or agency environment What We Offer: Health, dental, vision benefits - 100% premiums for employee paid by the company Discretionary Time Off 11 Federal Holidays, 2 Floating Holidays Real ownership over your work and direct access to leadership Career growth and leadership opportunities as the Customer Success function scales A chance to work with a product that clients truly value and a team that moves with purpose A culture built on high standards, trust, clarity, and speed Pursuant of pay transparency laws, the anticipated good faith base range for this role $70,000 - $85,000