Project Manager
About the Role As a Project Manager on our Delivery Excellence team, you will be the operational backbone of client delivery — the person who keeps commitments, earns trust, and ensures that every engagement reflects the quality our clients expect. You will carry responsibility across a portfolio of small to medium projects simultaneously, navigating shifting priorities, client dynamics, and cross-functional teams with confidence and clarity. What You'll Do Own end-to-end delivery across multiple concurrent client and internal engagements, establishing project structures, driving execution, and holding teams accountable to defined scope, timeline, and quality standards. Serve as the primary client interface for day-to-day project matters — building strong relationships, setting clear expectations, surfacing risks proactively, and maintaining the trust that keeps engagements healthy and clients coming back. Manage project budgets with rigor , tracking actuals against forecasts, identifying variances early, and making sound decisions to protect margin without compromising delivery quality. Develop and maintain project plans , including milestones, resource assignments, and critical path dependencies — keeping all stakeholders aligned and giving leadership clear visibility into portfolio health. Lead and coordinate internal teams , often including consultants, analysts, and subject matter experts who may span multiple projects; you'll remove blockers, resolve conflicts, and create the conditions for your teams to do their best work. Drive project governance and reporting , including status updates, steering committee materials, and escalation protocols — ensuring nothing falls through the cracks and decision-makers always have what they need. Identify and manage risk , maintaining proactive issue logs, facilitating mitigation planning, and escalating appropriately when client or project conditions require it. Champion quality assurance across deliverables, reviewing outputs against scope requirements and client expectations before anything goes out the door. Contribute to continuous improvement , capturing lessons learned across engagements and helping evolve our internal delivery practices, templates, and standards. What We're Looking For 5+ years of project management experience, ideally in a consulting, professional services, or client-facing environment Proven track record managing multiple concurrent projects and client relationships simultaneously Excellent communicator and relationship-builder at all levels, from working teams to executive stakeholders Highly organized, detail-oriented, and calm under pressure Fluent in agile and scrum practices, with the pragmatism to adapt — whether that means running structured sprints, a hybrid approach, or a more traditional framework depending on client context Familiarity with project management tools (e.g., Asana, Smartsheet, MS Project, Jira, or similar)