Project Manager

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. The Project Manager plays a critical role within Professional Services by owning delivery outcomes for a portfolio of customer-facing implementation projects. This role partners cross-functionally with internal teams and client stakeholders to ensure successful project execution within defined scope, timeline, budget, and quality parameters. The ideal candidate is highly organized and proactive, with a strong ability to influence stakeholders and navigate competing priorities. They bring exceptional communication skills, a disciplined approach to risk and issue management, and a collaborative, team-oriented mindset. Success in this role requires a strong customer focus, a drive for results, and the ability to build and maintain trusted client relationships throughout project lifecycles typically spanning 3–5 months. How You'll Make an Impact Project managing a portfolio of 8–10 concurrent customer-facing projects or varying complexity, owning delivery from kickoff to signoff. Ensure customers achieve intended business outcomes and adoption milestones post-implementation. Effectively manage your time and project allocation to meet billable utilization targets. Create, manage and execute project plans efficiently. Proactively identify, assess and mitigate project issues and risks on a weekly basis. Drive accountability across internal teams and the customer to achieve project milestones. Take action on project roadblocks with a sense of urgency. Maintain strong project governance, including status reporting, stakeholder management, scope control and managing change requests. Ensure projects remain within hours budget and proactively communicating change requests to customer. Consistently align internal and external parties to project objectives, ensuring the customer can realize value by adopting the solution. Travel occasionally to customer locations to support project delivery We'd Love to See 5+ years of experience project managing concurrent customer-facing projects within a Professional Services or SaaS implementation environment. Proven experience managing multiple concurrent customer-facing projects (ideally 6+), with a strong track record of on-time delivery. Ability to balance competing priorities and meet billable utilization targets in a fast-paced environment. Superb written and verbal communication skills, with the ability to influence, drive alignment and forward progress. Relentless resourcefulness and active listening skills that allow you to understand issues and risks that get escalated effectively to keep projects moving forward. Exceptional organizational skills, able to manage multiple workstreams simultaneously. Experience using a PSA (Professional Services Automation) and project management tools to support delivery, resourcing, and tracking. Exposure to financial systems, accounting or FP&A processes Experience in Professional Services or consulting, with a background in customer-facing delivery for mid-market and/or enterprise customers. Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies. Base salary range 110,500 - 149,500 CAD *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.