Project Manager

TRAITS Strategic thinker with a visionary approach, able to see the bigger picture while managing the details. Confident and assertive in decision-making, with the ability to lead high-stakes projects and guide teams through complex challenges. Resilient and calm under pressure, capable of managing multiple priorities and tight deadlines without compromising quality. Inspirational mentor and leader, fostering a culture of continuous improvement and excellence within the team. Highly analytical with a data-driven mindset, using insights to inform decisions and optimize project outcomes. RESPONSIBILITIES Project Leadership: Independently manage and lead multiple complex projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget. Maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization. Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope. Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated. Client Relations: Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships. Identify and lead opportunities to expand client relationships, resulting in additional billable work. Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations. Mentorship and Team Development: Mentor and guide other prodject managers, providing expertise in project management best practices, tool utilization, and risk management. Lead project retrospectives, identifying opportunities for improvement and suggesting process changes to enhance team performance. Actively contribute to the creation of internal templates, documentation, and processes to streamline project management practices. Technical Expertise: Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP. Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion). Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction. QUALIFICATIONS Bachelor’s degree in a relevant field or equivalent experience. Extensive experience in project management, particularly in ecommerce or digital product environments. Expert understanding of Shopify, including admin management, data migrations, and integrations. Exceptional written and verbal communication skills, with the ability to manage challenging client interactions independently. Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight. Receptive to feedback and committed to continuous improvement, both personally and within the team. Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction. CREDENTIALS & EXPERIENCE Strong understanding of Liquid, Javascript, React, Tailwind CSS, GraphQL, REST, Gi Experience working with JIRA/Confluence or other tickets management systems. 2-3 years of experience working in eCommerce Strong organizational and problem solving skills Proficient in writing software documentation Strong understanding of the lifecycle and methodologies of software development Ability to work well in a team environment Ability to clearly articulate complicated systems to other team members and generate buy-in Manages own work on a weekly basis Consistently delivers high-quality material on time Demonstrates above-average productivity PERKS & BENEFITS You will work on fun, impactful, visible and challenging projects for growing brands in the Champions League of e-commerce. Flexible location: possibility to work in our beautiful office in picturesque Delft, or hybrid- we meet up weekly during dev-days in the office in Delft, easy accessibility by public transport and car. You will join an agency with high ambitions but realistic expectations. We actively facilitate a healthy work-life balance. Your personal and professional development is essential to us: we spend budget and time to facilitate your growth. Informal dress code and open culture – we like to feel at home! So expect to have fun with after-work drinks & team outings. Being part of a team where your input will be valued and respected. Continued education and personal development opportunities Competitive PTO policy Employer-paid pension contributions Working from home allowance Apple gear (e.g. Macbook Air) Continued education and personal development opportunities *We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.