Project Coordinator - Domestic Violence Law Project

Safe Horizon is an organization focused on supporting victims of crime and abuse. The Project Coordinator will provide crisis intervention, emotional support, and case management to high-risk victims, while operating the Domestic Violence Law Project Hotline and collaborating with attorneys to ensure clients receive comprehensive services. Responsibilities Providing client-centered crisis intervention, emotional support and case management to high-risk victims of crime and abuse, with a focus on the Safe Horizon Family Court Programs in all five boroughs, on both an in-person and remote basis Operating the DVLP Hotline by returning messages, interviewing & screening callers, answering questions, providing legal and other information, and making appropriate referrals Providing information regarding the Family Court process, court procedures and the types of relief available, including Orders of Protection, child custody, visitation, and support Making referrals as needed to DVLP Staff Attorneys and Supervising Attorneys for consults and representation Working closely with DVLP attorneys to ensure their clients receive client-centered, trauma-informed and holistic services as they navigate through the civil and criminal justice system Inputting client information, statistics and case notes into Safe Horizon’s Case Management System and maintaining thorough and accurate case records and statistics Advocating with Family Court personnel (Judges, Court Clerks, Court Officers, and other civil legal, defense and housing attorneys, etc.) and the criminal justice system on behalf of clients Safety planning and risk assessment Connecting clients to emergency practical assistance including shelters, compensation, transportation, food vouchers, financial assistance, emergency cell phones, lock replacement Attending internal and external meetings, trainings and workshops Assisting the Supervising Coordinator with Spanish language translation for DVLP attorneys Various other administrative duties to be determined by supervisor Skills Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence, including criminalized survivors Strong communication and organizational skills Ability to work under pressure in a calm and reassuring manner Ability to work as part of a team while also independently generating tasks Experience working with survivors of domestic violence and other victims of crime Experience with the criminal justice/civil legal systems A Bachelor's degree or equivalent experience Bilingual in Spanish or another language strongly preferred Benefits Vacation Time Paid Sick Time Holidays Medical Dental Vision 403(b) Retirement Plan Company Life Insurance Medical/Dependent Care Flexible Spending Accounts Tuition Assistance Program Commuter Benefits Program Gym Reimbursement Parental Leave Employee Learning Center Company Overview Safe Horizon is victim assistance organization provide support, prevent violence, and promote justice for victims of crime and abuse. It was founded in 1978, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is