Project Coordinator – Commercial & Applied HVAC

Master is a leading HVAC-R distributor with over 70 years of experience. The Project Coordinator will provide essential support to the sales team, ensuring effective communication and resolution of post-sale needs while managing administrative aspects of assigned projects.ResponsibilitiesServe as the primary point of contact for the sales team for post-sale service inquiries and supportCreate S.O. / P.O. for released equipment included in the assigned projectClosely follow up with procurement department and vendors to obtain accurate production and delivery schedulesCoordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site deliveryLiaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolutionKeep customers and sales reps informed about the status of their requestsTrack service requests and ensure timely resolution in line with Master Group policies and Customer ExpectationsMaintain accurate records of service activities, customer interactions, and follow-ups with related teamsAssist in developing and improving service workflows and customer experience initiativesProvide feedback to management team based on recurring service issues and inefficienciesHelp find solutions to after sales related problems or obtain support from teammates to resolve issues/escalationsInternal reporting and fillingSkillsCommunication skills for interacting with customers & de-escalation issuesCustomer-focused mindset with a proactive approach to problem-solvingProficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP SystemsWillingness to learn new systems and procedures as requiredSelf starterDetail OrientedStrong Organisation SkillsFamiliarity with HVAC Systems and Components is a bonusBenefitsMedical and dental coverage from day one, along with short and long-term disability protectionContribution to a collective registered retirement savings plan upon starting your role.Wellness spending accountAn employee assistance program including psychological, financial, and legal support.Access to telemedicine from the beginning of your employment.Reimbursement of professional association membership fees.Early vacation program.Flexible remote work policyCompany OverviewMaster is an independent distributor of air conditioning, refrigeration, heating, and ventilation systems in Canada. It was founded in 1952, and is headquartered in Boucherville, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is https://www.master.ca/.



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