Project Based Customer Support Specialist (KM01)

Role Details Type of Support: Omnichannel Employment Type: Project-Based / Seasonal Contract Duration: October 16, 2025 – January 10, 2026 Work Type and Location: Remote (Metro Manila) Start Date: October 16, 2025 About Crescendo PartnerHero is now Crescendo. We represent peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us, and let’s build the future of customer experience together. The Role We’re looking for a Seasonal Customer Support Specialist II to join our growing customer experience team supporting a leading lifestyle / e-commerce brand. You’ll deliver exceptional support through digital channels, helping customers with orders, shipments, and product-related concerns—while ensuring every interaction reflects Crescendo’s standards of empathy, accuracy, and excellence. What You’ll Do Handle inbound and outbound customer inquiries through email, chat, and other online channels. Provide timely and accurate responses regarding orders, returns, billing, and account status. Troubleshoot issues and coordinate with internal teams to ensure swift resolution. Maintain empathy, professionalism, and brand tone across all communications. Meet or exceed targets for CSAT, AHT, QA, and productivity. Accurately log all interactions and resolutions in the CRM system. Adapt quickly to new tools, processes, and seasonal volume changes. What You’ll Bring At least 2 years of customer support experience (email/chat channels preferred). Exceptional English communication skills —both written and spoken. Strong attention to detail and the ability to multitask in a fast-moving environment. Comfort with technology, CRM platforms, and online retail systems. A proactive, solution-oriented mindset and genuine passion for delivering excellent service. Flexibility to work night shifts, weekends, or holidays as part of the seasonal schedule. Nice to Have Experience supporting e-commerce or retail brands . Familiarity with logistics, shipping, or order-fulfillment processes. Prior exposure to seasonal or peak-volume customer support. Why Join Crescendo Be part of a high-impact, collaborative global team . Work with a brand that values innovation, empathy, and excellence. Gain valuable experience in a premium e-commerce environment . Potential for future opportunities within Crescendo based on performance. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] . PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .