Project Administrative Manager
Description
Company: GreatWater 360 Auto Care
Role: Operations Programs Manager
Reports to: SVP of Revenue Management
Location: Remote
Position Summary
The Operations Programs Manager plays a critical role in driving revenue performance across GreatWater’s shop network by owning the execution, optimization, and financial integrity of key operational programs. This role sits at the intersection of operations, revenue management, accounting, and B2B partnerships, ensuring programs are not only effectively deployed but also accurately tracked, reconciled, and continuously improved.
This individual will lead cross-functional coordination to maximize program adoption, ensure compliance with partner agreements, and drive measurable business outcomes at the shop level. Success in this role requires a strong understanding of end-to-end program lifecycles—from partner setup and shop onboarding to billing, reconciliation, and performance optimization.
Essential Functions
Program Partnering & Execution
Partner on the full lifecycle of revenue-driving shop programs, from concept through launch, execution, and optimization
Cross-functional partnering (Operations, Accounting, Revenue, and Field Leadership) to align program strategy with business goals
Develop and manage program plans, including timelines, resources, and performance metrics
B2B Partnership Management
Serve as a primary liaison between GreatWater and certain key partners/vendors
Ensure proper account setup, onboarding, and integration of partner programs within shop operations and acquisitions
Drive shop-level adoption and utilization of programs to maximize service opportunities and revenue capture
Ensure compliance with all partner agreements, contracts, and program requirements
Financial Oversight & Reconciliation
Oversee program-related financial processes including billing, invoicing, payment processing, and reconciliation
Partner with Accounting to ensure accuracy, transparency, and timeliness of financial transactions tied to programs
Identify discrepancies, resolve issues, and implement controls to improve financial integrity
Monitor program profitability and ROI, providing insights and recommendations
Shop Performance & Enablement
Develop and implement best practices, training materials, and support resources to drive program execution at the shop level
Partner with field teams to ensure consistent adoption, compliance, and effectiveness across locations
Analyze shop performance data to identify opportunities for improvement and growth
Program Optimization & Reporting
Track and evaluate program performance using KPIs and operational metrics
Deliver regular updates and insights to leadership on program impact, risks, and opportunities
Continuously identify and implement enhancements to improve efficiency, adoption, and revenue outcomes
Operational Support & Problem Solving
Respond to program-related inquiries and resolve operational or financial issues
Maintain accurate documentation of processes, workflows, and program details
Support additional initiatives as assigned by leadership
Qualifications
Bachelor’s degree in business administration, Finance, or related field (or equivalent experience)
3+ years of experience in program management, operations, revenue management, or a related field
Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred
Exposure to financial operations, billing, or reconciliation processes preferred
Knowledge & Skills
Strong understanding of cross-functional business operations and revenue drivers
Demonstrated ability to manage programs that involve both operational execution and financial accountability
Excellent analytical skills with the ability to interpret data and drive actionable insights
High attention to detail, particularly in financial tracking and reconciliation
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Effective communicator with the ability to influence across departments and field teams
Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools
Ability to build relationships and collaborate with internal teams and external partners
Process-oriented mindset with a focus on continuous improvement
Work Environment & Physical Requirements:
Remote office environment
Ability to travel periodically to shop locations and partner sites
Occasional evening or weekend work as business needs require
Valid driver’s license with satisfactory MVR
Requirements
Qualifications
Bachelor’s degree in business administration, Finance, or related field (or equivalent experience)
3+ years of experience in program management, operations, revenue management, or a related field
Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred
Exposure to financial operations, billing, or reconciliation processes preferred
Knowledge & Skills
Strong understanding of cross-functional business operations and revenue drivers
Demonstrated ability to manage programs that involve both operational execution and financial accountability
Excellent analytical skills with the ability to interpret data and drive actionable insights
High attention to detail, particularly in financial tracking and reconciliation
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Effective communicator with the ability to influence across departments and field teams
Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools
Ability to build relationships and collaborate with internal teams and external partners
Process-oriented mindset with a focus on continuous improvement
Work Environment & Physical Requirements:
Remote office environment
Ability to travel periodically to shop locations and partner sites
Occasional evening or weekend work as business needs require
Valid driver’s license with satisfactory MVR
Apply To This Job
Company: GreatWater 360 Auto Care
Role: Operations Programs Manager
Reports to: SVP of Revenue Management
Location: Remote
Position Summary
The Operations Programs Manager plays a critical role in driving revenue performance across GreatWater’s shop network by owning the execution, optimization, and financial integrity of key operational programs. This role sits at the intersection of operations, revenue management, accounting, and B2B partnerships, ensuring programs are not only effectively deployed but also accurately tracked, reconciled, and continuously improved.
This individual will lead cross-functional coordination to maximize program adoption, ensure compliance with partner agreements, and drive measurable business outcomes at the shop level. Success in this role requires a strong understanding of end-to-end program lifecycles—from partner setup and shop onboarding to billing, reconciliation, and performance optimization.
Essential Functions
Program Partnering & Execution
Partner on the full lifecycle of revenue-driving shop programs, from concept through launch, execution, and optimization
Cross-functional partnering (Operations, Accounting, Revenue, and Field Leadership) to align program strategy with business goals
Develop and manage program plans, including timelines, resources, and performance metrics
B2B Partnership Management
Serve as a primary liaison between GreatWater and certain key partners/vendors
Ensure proper account setup, onboarding, and integration of partner programs within shop operations and acquisitions
Drive shop-level adoption and utilization of programs to maximize service opportunities and revenue capture
Ensure compliance with all partner agreements, contracts, and program requirements
Financial Oversight & Reconciliation
Oversee program-related financial processes including billing, invoicing, payment processing, and reconciliation
Partner with Accounting to ensure accuracy, transparency, and timeliness of financial transactions tied to programs
Identify discrepancies, resolve issues, and implement controls to improve financial integrity
Monitor program profitability and ROI, providing insights and recommendations
Shop Performance & Enablement
Develop and implement best practices, training materials, and support resources to drive program execution at the shop level
Partner with field teams to ensure consistent adoption, compliance, and effectiveness across locations
Analyze shop performance data to identify opportunities for improvement and growth
Program Optimization & Reporting
Track and evaluate program performance using KPIs and operational metrics
Deliver regular updates and insights to leadership on program impact, risks, and opportunities
Continuously identify and implement enhancements to improve efficiency, adoption, and revenue outcomes
Operational Support & Problem Solving
Respond to program-related inquiries and resolve operational or financial issues
Maintain accurate documentation of processes, workflows, and program details
Support additional initiatives as assigned by leadership
Qualifications
Bachelor’s degree in business administration, Finance, or related field (or equivalent experience)
3+ years of experience in program management, operations, revenue management, or a related field
Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred
Exposure to financial operations, billing, or reconciliation processes preferred
Knowledge & Skills
Strong understanding of cross-functional business operations and revenue drivers
Demonstrated ability to manage programs that involve both operational execution and financial accountability
Excellent analytical skills with the ability to interpret data and drive actionable insights
High attention to detail, particularly in financial tracking and reconciliation
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Effective communicator with the ability to influence across departments and field teams
Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools
Ability to build relationships and collaborate with internal teams and external partners
Process-oriented mindset with a focus on continuous improvement
Work Environment & Physical Requirements:
Remote office environment
Ability to travel periodically to shop locations and partner sites
Occasional evening or weekend work as business needs require
Valid driver’s license with satisfactory MVR
Requirements
Qualifications
Bachelor’s degree in business administration, Finance, or related field (or equivalent experience)
3+ years of experience in program management, operations, revenue management, or a related field
Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred
Exposure to financial operations, billing, or reconciliation processes preferred
Knowledge & Skills
Strong understanding of cross-functional business operations and revenue drivers
Demonstrated ability to manage programs that involve both operational execution and financial accountability
Excellent analytical skills with the ability to interpret data and drive actionable insights
High attention to detail, particularly in financial tracking and reconciliation
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Effective communicator with the ability to influence across departments and field teams
Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools
Ability to build relationships and collaborate with internal teams and external partners
Process-oriented mindset with a focus on continuous improvement
Work Environment & Physical Requirements:
Remote office environment
Ability to travel periodically to shop locations and partner sites
Occasional evening or weekend work as business needs require
Valid driver’s license with satisfactory MVR
Apply To This Job