Program Manager - Research Ops (remote)
job summary:
The Research & Insights Operations & Program Management team is currently seeking a Senior Program Manager to join our fast-growing team.
location: Telecommute
job type: Contract
salary: $50 - 58 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:
As a Senior Program Manager, Research Operations you'll partner with researchers across multiple product areas and geographically distributed across time zones to strategize and execute recruiting for research projects. You'll be an integral part of the research process, driving recruiting strategy and ensuring quality participants are found. You'll foster relationships with our customers and empower them to participate in the research program to impact future generations of their products and customer experience.
To be successful in this role, you will need to adapt easily to changes in requirements and are able to switch directions quickly. You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You provide proactive, thorough communication, both written and verbal. Ultimately, you are a professional team player with a positive attitude and approachable even when you are managing several projects. The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills.
Your impact:
Build partnerships with cross-functional teams (Legal, Privacy and Security, Procurement, Finance, IT, etc.) to help scale the operations of the Research & Insights organization
Learn a variety of product spaces and research operations best practices to help scale the business
Build and manage multiple participant panels at a time, ideally in B2B spaces
Develop recruiting strategies for multiple research activities at a time and execute against them
Identify and source participants who are a fit for research activities
Provide participant scheduling and coordination support for researchers
Act as a trusted advisor and provide solutions, in partnership with your peers & manager, to support research efforts
Manage vendors to purchase products and services for end-to-end research, participant sourcing, research tools/software, incentives, and more
Lead the planning, execution, and delivery of multiple programs, ensuring alignment with business objectives
Develop and leverage repeatable tools, templates, process documentation, and communication plans for various programs and efforts
Contribute to developing and upholding research safety and data management protocols in partnership with Legal, Privacy, and Security
Comfortable working in the face of ambiguity, and able to solve immediate needs in balance with competing priorities
qualifications:
Bachelor's Degree or equivalent experience of at least 7 years in a customer-facing role, or in research/UX operations capacity
5 years direct research experience.
Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-through
Experience working within User Testing, Qualtrics and other research platforms
Excellent communication skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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The Research & Insights Operations & Program Management team is currently seeking a Senior Program Manager to join our fast-growing team.
location: Telecommute
job type: Contract
salary: $50 - 58 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:
As a Senior Program Manager, Research Operations you'll partner with researchers across multiple product areas and geographically distributed across time zones to strategize and execute recruiting for research projects. You'll be an integral part of the research process, driving recruiting strategy and ensuring quality participants are found. You'll foster relationships with our customers and empower them to participate in the research program to impact future generations of their products and customer experience.
To be successful in this role, you will need to adapt easily to changes in requirements and are able to switch directions quickly. You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You provide proactive, thorough communication, both written and verbal. Ultimately, you are a professional team player with a positive attitude and approachable even when you are managing several projects. The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills.
Your impact:
Build partnerships with cross-functional teams (Legal, Privacy and Security, Procurement, Finance, IT, etc.) to help scale the operations of the Research & Insights organization
Learn a variety of product spaces and research operations best practices to help scale the business
Build and manage multiple participant panels at a time, ideally in B2B spaces
Develop recruiting strategies for multiple research activities at a time and execute against them
Identify and source participants who are a fit for research activities
Provide participant scheduling and coordination support for researchers
Act as a trusted advisor and provide solutions, in partnership with your peers & manager, to support research efforts
Manage vendors to purchase products and services for end-to-end research, participant sourcing, research tools/software, incentives, and more
Lead the planning, execution, and delivery of multiple programs, ensuring alignment with business objectives
Develop and leverage repeatable tools, templates, process documentation, and communication plans for various programs and efforts
Contribute to developing and upholding research safety and data management protocols in partnership with Legal, Privacy, and Security
Comfortable working in the face of ambiguity, and able to solve immediate needs in balance with competing priorities
qualifications:
Bachelor's Degree or equivalent experience of at least 7 years in a customer-facing role, or in research/UX operations capacity
5 years direct research experience.
Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-through
Experience working within User Testing, Qualtrics and other research platforms
Excellent communication skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Apply tot his job
Apply To this Job