PROGRAM MANAGER, DIGITAL HOSPITALITY EXPERIENCE (REMOTE)
About the position
Responsibilities
• Own dhX project goals, communication, and reporting.
• Collaborate and build relationships with all stakeholders, including senior executives, sponsors, SMEs, business owners, and field operations.
• Actively coordinate team members to maximize productivity and individual dhX project goals.
• Create and maintain all project documentation pertinent to the dhX projects, including status reports, work plans, presentations, and analysis.
• Provide regular updates to senior leadership on program status and report on program performance, including key milestones, risks, and issues.
• Evaluate existing dhX implementations to measure impact and develop internal/external documentation to highlight results.
• Identify opportunities for improvement to maximize efficiencies, margin, and client growth/retention.
• Create documentation to support operators during implementation and ongoing deployment, including training, user guides, best practices, and toolkits.
• Articulate the dhX approach and insights in external sales materials.
• Conduct occasional site visits to ensure dhX program integrity.
Requirements
• Bachelor's degree required (Business, Food Service Management, Digital Media & Design, or a related field preferred).
• 5+ years' foodservice experience.
• Experience managing projects at scale, particularly those involving cross-functional change.
• Strong sense of ownership and the ability to manage multiple tasks, competing priorities, and shifting deadlines.
• Proven ability to define and execute change strategies.
• Proven business analytical capabilities to solve complex business issues.
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment.
• Excellent oral and written communication skills needed to communicate with all levels of the organization.
• Experience with instructional design, training, and LMS systems preferred.
• Experience with digital user experience (UX) design and/or products preferred.
• Proficiency in Microsoft Office Applications and Project Management solutions (Smartsheet, Microsoft Projects).
Nice-to-haves
• Experience with instructional design, training, and LMS systems.
• Experience with digital user experience (UX) design and/or products.
Benefits
• Commuter assistance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance
Apply Now
Apply Now
Responsibilities
• Own dhX project goals, communication, and reporting.
• Collaborate and build relationships with all stakeholders, including senior executives, sponsors, SMEs, business owners, and field operations.
• Actively coordinate team members to maximize productivity and individual dhX project goals.
• Create and maintain all project documentation pertinent to the dhX projects, including status reports, work plans, presentations, and analysis.
• Provide regular updates to senior leadership on program status and report on program performance, including key milestones, risks, and issues.
• Evaluate existing dhX implementations to measure impact and develop internal/external documentation to highlight results.
• Identify opportunities for improvement to maximize efficiencies, margin, and client growth/retention.
• Create documentation to support operators during implementation and ongoing deployment, including training, user guides, best practices, and toolkits.
• Articulate the dhX approach and insights in external sales materials.
• Conduct occasional site visits to ensure dhX program integrity.
Requirements
• Bachelor's degree required (Business, Food Service Management, Digital Media & Design, or a related field preferred).
• 5+ years' foodservice experience.
• Experience managing projects at scale, particularly those involving cross-functional change.
• Strong sense of ownership and the ability to manage multiple tasks, competing priorities, and shifting deadlines.
• Proven ability to define and execute change strategies.
• Proven business analytical capabilities to solve complex business issues.
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment.
• Excellent oral and written communication skills needed to communicate with all levels of the organization.
• Experience with instructional design, training, and LMS systems preferred.
• Experience with digital user experience (UX) design and/or products preferred.
• Proficiency in Microsoft Office Applications and Project Management solutions (Smartsheet, Microsoft Projects).
Nice-to-haves
• Experience with instructional design, training, and LMS systems.
• Experience with digital user experience (UX) design and/or products.
Benefits
• Commuter assistance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance
Apply Now
Apply Now