Program Manager – Business Operations
Job Description:
• Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes.
• Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management.
• Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements.
• Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration.
• Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies.
• Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions.
• Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection.
Requirements:
• 4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs.
• Bring a growth mindset toward AI - you’re curious, open to learning, and eager to share practical wins with your team.
• Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements.
• Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement.
• Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues.
• Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs.
• Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel).
Benefits:
• equity awards based on factors such as experience, performance and location
Apply Now
Apply Now
• Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes.
• Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management.
• Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements.
• Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration.
• Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies.
• Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions.
• Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection.
Requirements:
• 4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs.
• Bring a growth mindset toward AI - you’re curious, open to learning, and eager to share practical wins with your team.
• Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements.
• Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement.
• Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues.
• Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs.
• Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel).
Benefits:
• equity awards based on factors such as experience, performance and location
Apply Now
Apply Now