Program Manager
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves leading and developing team members while maintaining a strong understanding of client-facing and industry trends.
Lead by example and develop team members for positions of greater responsibility in the future.
Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
Provide insight and analysis to clients to demonstrate subject matter expertise.
Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
Create, modify and provide professional client-facing reporting and analytics.
Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met.
Assist in the post-implementation analysis to ensure requirements are fulfilled.
Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
Build a knowledge base of each client's business, organization and objectives.
Qualifications
8-12 years of experience in direct leadership, preferred.
Bachelor’s degree in related field, or equivalent work experience, preferred.
Demonstrated project management experience preferred.
Understanding of P&L statements.
Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
Proven ability to hold self and others accountable in pursuit of providing world-class support.
Ability to travel 25% of time.
Requirements
Demonstrate advanced knowledge of Cardinal Health and client landscape, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation.
Coach, teach, and mentor direct reports to maximize efficiency, effectiveness, and productivity.
Interact with clients to provide resolution to inquiries and updates on program performance.
Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
Effectively facilitate cross-functional coordination with both internal and external partners.
Influence account profitability.
Basic understanding of information technology as it relates to client and program technical support.
Build and maintain high-level, long-term trusted advisor relationships.
Lead and deliver professional program status to clients and Sonexus senior leadership.
Identify and qualify opportunities within service portfolio with existing clients.
Benefits
Medical, dental and vision coverage.
Paid time off plan.
Health savings account (HSA).
401k savings plan.
Access to wages before pay day with myFlexPay.
Flexible spending accounts (FSAs).
Short- and long-term disability coverage.
Work-Life resources.
Paid parental leave.
Healthy lifestyle programs.
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