Program Coordinator [Part-Time, Contract Position]
Reports to: Assistant Vice President of Program
WHO WE ARE
Book Trust believes in the transformative power of joyful reading experiences. When students choose books that spark their curiosity and have meaningful moments to revisit these stories again and again, they are more likely to develop a love of reading and become more attentive, enthusiastic readers. After 25 years of spreading the joy and power of reading to more than 530,000 students, we are on a mission to deepen impact for young readers. The organization recently developed a bold strategic plan which takes the experience of reading to the next level, pairing book access and choice with joyful reading experiences in service of cultivating reading engagement. Our bold vision is fueled by a belief that children are more likely to sustain their engagement with books when reading becomes a shared, joyful experience.
WHAT YOU WILL DO
In this part-time contract position, the Program Coordinator (Coordinator) will provide essential internal program administrative and operational support and customer service support to schools.
SCOPE OF WORK
Program Operations Support:
• Administers teacher surveys/feedback forms.
• Manages communications with teachers throughout the program season.
• Supports the development of programmatic resources and the logistics of program pilots.
• Manages the program calendar; supports scheduling.
• Supports maintenance of program data in Salesforce.
• Supports program meetings including the development of agendas, meeting notes, and presentations as needed.
• Other duties as assigned.
Customer Service and Support to Schools (Managed through Salesforce):
• Responds to all customer service-related messages (emails/calls); supports teachers in resolving issues with onboarding, book orders, program requirements/resources, etc.; logs customer interactions in Salesforce.
• Develops standard resolution protocols/communications; creates self-service resolution options.
• Other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
• High School Diploma or GED Required. Certificate, associate or bachelor’s degree preferred.
• 35
• years’ experience in a nonprofit organization supporting program operations and customer service.
• Strong working knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint), with an emphasis on Excel experience.
• Experience working in a school or with school-based staff.
• Experience with a Customer Relationship Management (CRM) software in a nonprofit environment strongly preferred, preferably Salesforce, with experience including use of analytic tools, queries, and reports; comparable database experience and fluency will be considered.
• Strong written and oral communication skills.
• Strong organizational systems and attention to detail.
• Experience managing projects which require coordinating across multiple stakeholders.
• Demonstrated problem-solving skills and ability to proactively develop solutions.
• Ability to work independently to resolve issues and prioritize multiple tasks.
• High sense of pride in work product, focus on results, collaboration-orientation, and collegiality.
• Comfort working in a fast-paced environment with ability to adapt to changing priorities, embrace ambiguity, and support piloting of new initiatives.
Apply Now
Apply Now
WHO WE ARE
Book Trust believes in the transformative power of joyful reading experiences. When students choose books that spark their curiosity and have meaningful moments to revisit these stories again and again, they are more likely to develop a love of reading and become more attentive, enthusiastic readers. After 25 years of spreading the joy and power of reading to more than 530,000 students, we are on a mission to deepen impact for young readers. The organization recently developed a bold strategic plan which takes the experience of reading to the next level, pairing book access and choice with joyful reading experiences in service of cultivating reading engagement. Our bold vision is fueled by a belief that children are more likely to sustain their engagement with books when reading becomes a shared, joyful experience.
WHAT YOU WILL DO
In this part-time contract position, the Program Coordinator (Coordinator) will provide essential internal program administrative and operational support and customer service support to schools.
SCOPE OF WORK
Program Operations Support:
• Administers teacher surveys/feedback forms.
• Manages communications with teachers throughout the program season.
• Supports the development of programmatic resources and the logistics of program pilots.
• Manages the program calendar; supports scheduling.
• Supports maintenance of program data in Salesforce.
• Supports program meetings including the development of agendas, meeting notes, and presentations as needed.
• Other duties as assigned.
Customer Service and Support to Schools (Managed through Salesforce):
• Responds to all customer service-related messages (emails/calls); supports teachers in resolving issues with onboarding, book orders, program requirements/resources, etc.; logs customer interactions in Salesforce.
• Develops standard resolution protocols/communications; creates self-service resolution options.
• Other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
• High School Diploma or GED Required. Certificate, associate or bachelor’s degree preferred.
• 35
• years’ experience in a nonprofit organization supporting program operations and customer service.
• Strong working knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint), with an emphasis on Excel experience.
• Experience working in a school or with school-based staff.
• Experience with a Customer Relationship Management (CRM) software in a nonprofit environment strongly preferred, preferably Salesforce, with experience including use of analytic tools, queries, and reports; comparable database experience and fluency will be considered.
• Strong written and oral communication skills.
• Strong organizational systems and attention to detail.
• Experience managing projects which require coordinating across multiple stakeholders.
• Demonstrated problem-solving skills and ability to proactively develop solutions.
• Ability to work independently to resolve issues and prioritize multiple tasks.
• High sense of pride in work product, focus on results, collaboration-orientation, and collegiality.
• Comfort working in a fast-paced environment with ability to adapt to changing priorities, embrace ambiguity, and support piloting of new initiatives.
Apply Now
Apply Now