Program Coordinator

WHY CHOOSE ECRI? ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team: Industry leadership: We have a long history and proven reputation in patient safety and medical technology research. On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology. Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage. Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan. Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts). Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours. ABOUT ECRI At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world. As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care. The Most Trusted Voice in Healthcare ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include: Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations. Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines. Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain. ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services. At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally. The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees. It's what makes ECRI unique, and why we are the most trusted voice in healthcare. POSITION SUMMARY The Program Coordinator provides all aspects of administrative program support for The Just Culture Company and Device Safety operations with a focus on client communications, consulting coordination, collaboratives, and educational planning. This role involves many functions, including drafting correspondence, coordinating projects and events, making travel arrangements, editing and formatting comprehensive reports, and proactively anticipating the upcoming needs of the team. ESSENTIAL FUNCTIONS Reasonable Accommodation Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions: • Administrative & Operational Support Provide proactive administrative support to professional staff, including Advisors and the Project Manager. Prepare, edit, and format correspondence, meeting minutes, contracts, consulting reports, presentations, and other documents. Organize and maintain electronic files, SharePoint sites, contact lists, and project records. Manage routine scheduling and calendar coordination for internal teams, clients, contractors, and speakers. Screen and triage inquiries, responding directly or routing to the appropriate team member in a timely manner. Coordinate meetings, calls, programs, events, and project-related activities. Assist professional staff with consulting proposal development. Facilitate rapid consulting contract execution through ECRI systems, including: CRM, legal, and client operations. • Client & Training Support Schedule, track, and manage attendance and course completion for private and public courses. Assist clients throughout the course registration, attendance, and completion process. Launch client trainings hosted on the Just Culture portal, including bulk user uploads and manual license assignments. Add learners to the portal and assign trainings, licenses, and exam links as applicable. Add participants to public cohort attendee lists and maintain accurate enrollment records. Send standard course information, registration confirmations, and client follow-up emails. Create and distribute certificates of completion for learners. Track client course attendance and prepare basic reports. • Order Processing & Shipping Oversight Process online website orders and ensure timely fulfillment. Create shipping labels using ShipStation. Pack orders and deliver shipments to UPS/USPS. Track inventory of products and shipping materials and determine when reorders are necessary. Maintain and update shipping, orders, and fulfillment tracking sheets. Send shipping confirmations and tracking information for course materials. • Webinar & Event Support Provide execution support for webinars and virtual training sessions. Coordinate logistics and assist with materials, attendance tracking, and follow-up communications. Assist with securing continuing education units for ECRI events. • Financial & Contract Support Review contracts, quotes, and proposals for accuracy and completeness. Input consulting and educational opportunities into relevant systems and ensure timely updates. Review invoices, prepare expenditure reports, and submit billing communications to accounting. Follow up on unpaid invoices as necessary. Provide weekly updates to the Finance Client Accrual Sheet. • Cross-Functional & Marketing Support Assist the Multi-Media and Advisor teams with marketing and promotional activities. Support project management efforts by tracking timelines, milestones, and deliverables. Ensure SharePoint sites are established, documents uploaded, communications sent, and project tasks completed according to established timelines. Additional Responsibilities: • Other duties, as assigned.