Professional Telephone Receptionist- *FULL TIME - Third Shift*
We are seeking to hire a third shift professional telephone receptionist. The hours for the position would be 11:00 PM to 7:00 AM. Training would be conducted on second shift during the hours of 3:00 PM to 11:00 PM.
Working weekends is a requirement for this position.
If you have a strong work ethic, effective communication skills, an empathetic and compassionate personality, and a positive attitude, we would love to have you as part of our team!
For the last 30+ years, Always On Call has been providing virtual receptionist, customer service, emergency dispatch, and switchboard services to a wide range of exclusive clientele. As a Telephone Receptionist, you will be the first impression for businesses, non-profits, and government agencies, serving as an extension of their office when they are unable to answer the phone personally. Ultimately, this position is all about providing an integral service to assist callers in their time of need.
To be successful in this position, you must have a pleasant personality, professional demeanor, and able to enunciate clearly. The ability to answer multiple calls in a timely manner and use American business etiquette on calls, with accurate spelling, grammar, and sentence structure are essential for this position. As a 24/7 industry, this position requires working in shifts, so flexibility is a plus.
Who We Are:
Always On Call is an essential service provider, representing business professionals, home healthcare and hospice services, medical offices, funeral homes, trade services and contractors, hospitality companies, government agencies, and crisis hotlines. We are not a typical call center and DO NOT provide telemarketing. We represent businesses throughout the world, as if we are receptionists seated in their office. In fact, Always On Calls team has been honored with dozens of awards for "Outstanding Service" by the Association of Teleservices International, the Canadian Call Management Association, and the National Amtelco Equipment Owners Association as one of the leading contact centers in North America.
What Youll Do:
Answer and relay telephone calls using a state-of-the-art telecommunications system.
Provide pertinent information, and/or take messages using a customized computer-based scripted messaging system.
Follow client and company procedures for call handling and relaying of information.
Enjoy working in a fast-paced environment where one appreciates making the difference in someone elses life, especially in a time of need.
Utilize good judgment and professional acumen, with an empathetic and caring personality.
Ensure punctual attendance for scheduled shifts.
What Youll Need:
Compassionate demeanor and professional attitude.
Stable Internet Connection
Computer with a Windows 10 or newer operating system.
Dual Monitors
Battery Backup
Proficiency in Microsoft Windows and Microsoft Office 365
Hands-on experience with basic office equipment.
Ability to type a minimum of 45 WPM, while asking pertinent questions and documenting the callers responses.
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise.
Bilingual Spanish is preferred, but not required.
High School Diploma or Equivalent
What We Offer:
Hourly Shift Differentials for Evening, Weekend, and Overnight Hours
Premium Pay on Major Holidays
Paid Birthday's Off
Paid Sick and Personal Time Off
Performance Based Bonus Structure (Award of Excellence Program)
Excellent Benefits: Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Benefit Eligibility is Based on Regular Full-Time Hours
Opportunities for Advancement
Equal Employment Opportunity Employer:
Always On Call is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, sexual preference, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
Job Type: Full-time
Pay: $14.00 - $17.50 per hour
Expected hours: 32 40 per week
Benefits:
401(k)
401(k) matching
AD&D insurance
Flexible schedule
Opportunities for advancement
Paid sick time
Paid training
Work from home
Schedule:
Day shift
Evening shift
Every weekend
Night shift
Overnight shift
Application Question(s):
You will need to have your own equipment for this role. Do you have a computer with a Windows 10 or newer operating system that you will be able to use for this position?
Are you available to work weekends?
Education:
High school or equivalent (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Required)
Work Location: Remote
Apply Now
Working weekends is a requirement for this position.
If you have a strong work ethic, effective communication skills, an empathetic and compassionate personality, and a positive attitude, we would love to have you as part of our team!
For the last 30+ years, Always On Call has been providing virtual receptionist, customer service, emergency dispatch, and switchboard services to a wide range of exclusive clientele. As a Telephone Receptionist, you will be the first impression for businesses, non-profits, and government agencies, serving as an extension of their office when they are unable to answer the phone personally. Ultimately, this position is all about providing an integral service to assist callers in their time of need.
To be successful in this position, you must have a pleasant personality, professional demeanor, and able to enunciate clearly. The ability to answer multiple calls in a timely manner and use American business etiquette on calls, with accurate spelling, grammar, and sentence structure are essential for this position. As a 24/7 industry, this position requires working in shifts, so flexibility is a plus.
Who We Are:
Always On Call is an essential service provider, representing business professionals, home healthcare and hospice services, medical offices, funeral homes, trade services and contractors, hospitality companies, government agencies, and crisis hotlines. We are not a typical call center and DO NOT provide telemarketing. We represent businesses throughout the world, as if we are receptionists seated in their office. In fact, Always On Calls team has been honored with dozens of awards for "Outstanding Service" by the Association of Teleservices International, the Canadian Call Management Association, and the National Amtelco Equipment Owners Association as one of the leading contact centers in North America.
What Youll Do:
Answer and relay telephone calls using a state-of-the-art telecommunications system.
Provide pertinent information, and/or take messages using a customized computer-based scripted messaging system.
Follow client and company procedures for call handling and relaying of information.
Enjoy working in a fast-paced environment where one appreciates making the difference in someone elses life, especially in a time of need.
Utilize good judgment and professional acumen, with an empathetic and caring personality.
Ensure punctual attendance for scheduled shifts.
What Youll Need:
Compassionate demeanor and professional attitude.
Stable Internet Connection
Computer with a Windows 10 or newer operating system.
Dual Monitors
Battery Backup
Proficiency in Microsoft Windows and Microsoft Office 365
Hands-on experience with basic office equipment.
Ability to type a minimum of 45 WPM, while asking pertinent questions and documenting the callers responses.
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise.
Bilingual Spanish is preferred, but not required.
High School Diploma or Equivalent
What We Offer:
Hourly Shift Differentials for Evening, Weekend, and Overnight Hours
Premium Pay on Major Holidays
Paid Birthday's Off
Paid Sick and Personal Time Off
Performance Based Bonus Structure (Award of Excellence Program)
Excellent Benefits: Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Benefit Eligibility is Based on Regular Full-Time Hours
Opportunities for Advancement
Equal Employment Opportunity Employer:
Always On Call is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, sexual preference, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
Job Type: Full-time
Pay: $14.00 - $17.50 per hour
Expected hours: 32 40 per week
Benefits:
401(k)
401(k) matching
AD&D insurance
Flexible schedule
Opportunities for advancement
Paid sick time
Paid training
Work from home
Schedule:
Day shift
Evening shift
Every weekend
Night shift
Overnight shift
Application Question(s):
You will need to have your own equipment for this role. Do you have a computer with a Windows 10 or newer operating system that you will be able to use for this position?
Are you available to work weekends?
Education:
High school or equivalent (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Required)
Work Location: Remote
Apply Now