Professional Services Engineer
About the Role Join Bitdefender's Business Services team and become a trusted technical partner for enterprise customers worldwide. As a Professional Services Engineer, you'll be at the forefront of deploying and optimizing GravityZone — Bitdefender's flagship enterprise security platform — across diverse customer environments. This is more than a technical role. You'll serve as the bridge between customer needs and Bitdefender's internal teams, working alongside security experts and support specialists in a dynamic, collaborative environment. Every deployment you lead strengthens the security posture of organizations globally. What You'll Do Plan, design, and deliver professional services — both onsite and remotely — to enterprise customers deploying GravityZone Guide customers through the full implementation lifecycle: installation, configuration, and integration into their existing infrastructure Develop clear project documentation, including Statements of Work and implementation plans, in close collaboration with client stakeholders Propose and architect technically sound GravityZone solutions tailored to each customer's unique environment Partner closely with sales teams to understand client business drivers and translate them into effective technical strategies Contribute to internal initiatives and help elevate the team's collective knowledge and service delivery standards What You Bring Solid administration skills across Microsoft Windows Server (2008–2025) and Windows Desktop (7, 8, 10, 11) Hands-on Linux/Unix server experience — installation, maintenance, upgrades, and security hardening Foundational networking knowledge (TCP/IP protocols and common architectures) Experience with server and desktop virtualization using modern hypervisors Familiarity with virtual infrastructure design and management Strong communication skills — written, verbal, and presentation A proactive mindset: you take ownership and drive solutions Bonus Points 1+ year in a pre-sales or post-sales technical environment Fluency in Spanish (written and spoken) Experience with enterprise security solutions or endpoint protection platforms Why Bitdefender? Work with a globally recognized cybersecurity leader trusted by millions of users and thousands of enterprises Gain exposure to a wide range of enterprise IT environments and security challenges Collaborate with talented, passionate teams in a fast-moving, innovation-driven culture Grow your career with a company that invests in its people and values technical excellence Hybrid and remote delivery options — flexibility built into the role from day one Language Requirements English — fluent (written and spoken), required Spanish — fluent (written and spoken), a strong plus