Production System Administrator

Raymond James is a financial services firm, and they are seeking a Production System Administrator. The role involves translating functional specifications, evaluating current systems, and collaborating with developers while ensuring effective incident management and system monitoring.ResponsibilitiesDraft and maintain comprehensive knowledge base documentation to support efficient resolution of system-generated incidents and promote operational consistencyDesign and implement monitoring solutions to establish performance baselines and proactively alert on anomalies across critical applications and infrastructurePerform systematic evaluations of alerts routed to the Command Center, identify opportunities for workflow optimization and cross-functional reroutingAnalyze key performance indicator (KPI) reports to detect patterns in system-generated incidents and assess service level agreement (SLA) complianceCreate effective reports to deliver actionable insights on system health, incident trends, operational performance to stakeholders, supporting data-driven improvementsCollaborate with cross-functional teams to ensure seamless integration of monitoring tools and incident management workflows across enterprise systemsSupport and enhance system dashboards to provide real-time visibility into infrastructure health, application performance, and operational metricsServe as a subject matter expert (SME) for Command Center operations, providing guidance on best practices, tool utilization, and incident queue triage protocolsDevelop an understanding of external financial industry developments and emerging issues related to the roleAdvance personal and professional capabilities through structured development plans, ongoing training, mentorship, and alignment with industry best practicesSkillsBachelor's: Computer and Information Science, High School (HS) (Required)General Experience - 13 months to 3 yearsProficiency in configuring and managing enterprise monitoring tools (e.g., Splunk, Datadog, Dynatrace) to detect anomalies and ensure system reliabilitySkilled in drafting and maintaining clear, structured knowledge base articles and operational proceduresAbility to analyze KPIs, SLA metrics, and incident trends to produce actionable insights and support operational decision-makingUnderstanding of incident lifecycle processes, including triage, escalation, resolution, and documentation using ITSM platforms like ServiceNowExperience creating and enhancing real-time dashboards for infrastructure and application performance monitoringProven ability to work effectively with infrastructure, application, and support teams to streamline workflows and improve system integrationExcellent verbal and written communication skills to convey technical concepts to diverse audiences and document operational insightsBenefitsMedical, dental, and visionLife insuranceCritical illness insurance and accident insuranceDisability benefitsRetirement savingsPaid time off (including vacation, holidays, and sick leave)Parental leaveCompany OverviewRaymond James provides a range of investment banking services focused on the telecommunications and communications sectors. It was founded in 1962, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is http://www.raymondjames.com.



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