Production Support Specialist (Remote)

Compensation: $18-$20/hour, based on experience At Neighbors Bank, we know that delivering a seamless lending experience requires more than great products and technology – it takes precision, care, and a team that thrives behind the scenes. That’s where you come in. We’re looking for a detail-oriented, organized, and service-driven professional to join our Production Support team. In this full-time role, you’ll help keep our mortgage operations running smoothly by managing documentation, ensuring compliance, supporting loan officers, and maintaining the systems that power our lending process. If you’re someone who enjoys organizing workflows, solving problems, and making complex tasks look effortless, all while collaborating across teams in a fast-paced environment, we’d love to talk. What You’ll Do Prepare and issue Initial Loan Estimates (ILEs) in accordance with TRID requirements, ensuring accuracy, documentation integrity, and timely delivery. Administer system access and user permissions across Encompass, CRM, and related platforms, providing workflow support and maintaining reporting accuracy. Audit loan officer communications to ensure consistency, compliance, and adherence to established workflow standards. Obtain and verify borrower employment and income documents. Coordinate with borrowers and contractors to confirm repair completion for escrow holdbacks and manage related disbursement processes. Manage and evaluate incoming mortgage leads by reviewing credit and income information to determine next steps and support loan officer readiness. Communicate with borrowers to clarify documentation, provide updates, and ensure a smooth prequalification experience. Monitor the team’s shared mailbox to maintain timely response standards and accurate document processing. Maintain organized borrower documentation in MyQ and assist with additional production support duties as needed. What We’re Looking For We’re not just looking for someone to complete tasks – we’re looking for a team player who finds satisfaction in keeping things running smoothly, loves problem-solving, and takes pride in the details that drive great results. Minimum Requirements: 2+ years of experience in data entry or audit-type work. This position requires that new employees register with the NMLS. After onboarding, Neighbors Bank will help you facilitate and complete this process, and cover the full cost. Where We’re Hiring Neighbors Bank is actively hiring candidates who reside in only the following states : AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, IN, KS, MS, MO, MT, OK, SC, TX, UT, and VA Unfortunately we cannot consider any exceptions to this location requirement. Why You’ll Love Working at Neighbors Bank Our People and Culture are our greatest strengths – that’s why finding incredible people who are a great Culture fit is so important. Our thriving remote culture isn't just a perk – it’s how we see the future of work. We empower talented people to do great work wherever they are. We’re seeking individuals who: Are passionate about their job and have fun doing it. Deliver results with integrity. Enjoy finding ways to enhance the lives of others every day. Innovative, Meaningful Work We take our work seriously, but not ourselves. You’ll join a supportive, collaborative team that values personality and integrity. Award-Winning Remote Culture We’re proud to be recognized as one of the Top Workplaces in the financial services industry – and we don’t plan on slowing down anytime soon. Remote Flexibility Work from any of our hiring states, from the comfort of your own home. Comprehensive Benefits Health and dental coverage, a wellness program, 401(k) match, PTO, paid holidays, a monthly WFH reimbursement, and more! A Quick Note This role is not for you if you dislike detailed, process-driven work or shy away from structure and collaboration. We’re looking for someone who gets satisfaction from keeping processes organized, ensuring accuracy, and driving daily production support with independence and care. The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day. Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces . Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.