Product Support Specialist

Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. With nearly 200 customers worldwide, our solutions are built on decades of experience and a commitment to technological excellence and customer satisfaction.We’re looking for a Product Support Specialist who is passionate about technology and eager to grow in a customer-facing role. This is a great opportunity for a recent graduate to gain hands-on experience in software support while working with a collaborative and experienced team.Responsibilities:Provide support to customers using our software productsTroubleshoot and analyze technical issues with guidance from senior team membersCommunicate clearly and professionally with customers and internal teamsEnsure customer satisfaction by resolving issues efficientlyLearn and grow within a dynamic, remote-first environmentWhat we’re looking for:A strong interest in technology and customer serviceGood problem-solving and analytical thinking skillsExcellent written and verbal communicationAbility to work independently and manage time effectivelyWillingness to collaborate across different time zonesA degree in Computer Science, IT, or a related field is a plusAny internship or project experience in software or tech support is a bonusWhy join us?Work remotely with a flexible scheduleBe part of a supportive team that values learning and growthGain exposure to real-world software systems and customer interactionsMake a meaningful impact by helping customers succeed

Apply Now