Product Support Representative (Water Quality)

Watts Water Technologies is focused on providing safe, clean water for the world and is seeking a Product Support Representative for their water quality division. The role involves providing expert product knowledge, technical troubleshooting, and commercial solutions to business-to-business customers, ensuring accurate and prompt resolution of issues.ResponsibilitiesProvide troubleshooting support for conditioning and filtration products across multiple sales channelsEnsure accurate and prompt resolution of issues by phone and email, escalating concerns internallyAssist customers with the installation and setup of residential and commercial equipmentEnter customer orders, process warranty replacements, and provide post-sales order management supportUse CRM and other software tools to document and manage customer needs and concernsBe a subject matter expert, offering product recommendations and support to both internal and external customersCollaborate with customer service and technical support teams within WattsParticipate in continuous improvement initiatives to enhance products and processesMaintain knowledge of factory processes, tools, materials, and equipmentModel Watts' commitment to quality and customer focus while fulfilling your role as a functional team memberDemonstrate respect for coworkers and uphold Watts' business philosophySkillsTechnical and mechanical experience in resolving product performance issuesAn associate degree or higher is preferredExperience with residential and commercial water filtration and conditioning systems is preferredMaster Water Specialist certification is highly desirableBenefitsCompetitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsCompany OverviewWe are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. It was founded in 1874, and is headquartered in North Andover, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://wattswater.eu/.



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