Product Support Engineer – Energy

Johnson & Johnson is a leader in healthcare innovation, aiming to improve health through advanced medical technologies. They are seeking a Product Support Engineer – Energy to serve as a technical liaison, ensuring a positive customer experience by collaborating with various engineering teams and supporting product serviceability and technical issues. Responsibilities Develop, update, and support the service and support strategy for the J&J Med Tech Surgery Energy platform of products, ensuring a positive customer experience Collaborate with R&D on new products in development by providing recommendations on design for serviceability, service tooling requirements, service documentation, serviceability, and field and depot service training Partner with commercial partners to monitor effectiveness of customer-facing technical and troubleshooting information and update based on internal and external feedback Evaluate the impact of engineering changes on the support and field service of product deployed in the field Raise field issues to internal engineering groups as appropriate to achieve technical resolutions Act as a product support expert and serve as the Tier 2 escalation resource for complex technical related issues encountered in the field Occasionally provide on-site support to customers and field service engineers (FSE’s) to resolve unusually complex, and/or urgent product support requests Support technical training needs of the field and depot service teams, through training material development, training criteria and methods for the technical roles within the Service Solutions organization Proactively update service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field Drive or support the validation of authorized service centers Drive or support the training and ongoing partnership with authorized service centers Develop service knowledge content for new and existing products Responsible for communicating business-related issues or opportunities to next management level Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures Performs other duties assigned as needed Skills Engineering degree required (Electrical or Systems Engineering a plus) 1-2 years of experience in Engineering or Engineering Co-op role or equivalent experience required Excellent written, verbal communication and presentation skills Excellent meeting facilitation skills Effective analytical and problem-solving skills Ability to translate and simplify problems of considerable scope and complexity into manageable tasks and requirements with measurable outcomes Ability to present complex problem statements and solutions to diverse audiences An approachable individual who prides themselves on providing a high level of service and support Must be highly organized with the ability to manage numerous projects/tasks simultaneously and effectively prioritize projects and tasks Must be proficient in Windows O/S and in Microsoft Office applications Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual projects Experience in Field Service, Depot Service, Product Support, Technical Support, or Design/Manufacturing/Quality engineering preferred Experience with and/or working knowledge of surgical energy technologies (monopolar, bipolar, advanced bipolar, and ultrasonic) preferred Medical Device industry experience preferred SAP and Salesforce experience preferred Project management experience a plus Experience with Electronic Documentation systems (Windchill, Agile, etc.) Experience with using MS CoPilot or other AI applications preferred Benefits Medical Dental Vision Life insurance Short- and long-term disability Business accident insurance Group legal insurance Consolidated retirement plan (pension) Savings plan (401(k)) Long-term incentive program Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Company Overview At Johnson & Johnson, we believe health is everything. It was founded in 1886, and is headquartered in New Brunswick, NJ, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Johnson & Johnson has a track record of offering H1B sponsorships, with 7 in 2026, 48 in 2025, 56 in 2024, 58 in 2023, 59 in 2022, 44 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.