Product Support Coordinator
The Product Support Coordinator will support the growth, development, and daily activities of the KAPS product and team. The Product Support Coordinator assists in coordinating team activities, has responsibilities for tracking and reporting on contract and billing activities, assists in the comprehensive internal audit functions, and provides support to the Senior Managers and Managing Director. This is a remote position.
RESPONSIBILITIES AND DUTIES:
Coordinating and assisting with internal audit processes
Managing accounts and records of all internal KAPS system users
Generating and distributing periodic reports on KAPS tickets and activities
Preparing, updating, and delivering polished reports for management
Assisting with creation, review, and publication of system documentation, content, and client communication
Documenting, monitoring, and reporting on contracted support plans and protocols
Preparing presentations using Microsoft PowerPoint, reports using Microsoft Excel and Project
Assist with coordinating travel arrangements for teams to ensure that trips to the same destination but varying origination points are synchronized
Maintaining a calendar of all KAPS team travel, distributing reports and notification as required
Compiling, tracking, and distributing KAPS-associated billing activities to Finance Team and KAPS management
Gathering and maintaining records of team details and activities as needed
QUALIFICATIONS:
Proven experience as a process or team coordinator
Proficiency in Microsoft Excel, Word, Teams, PowerPoint, Visio, and similar programs
Strong organizational skills and attention to detail
Ability to effectively identify, triage, and resolve problems
Excellent written and verbal communication skills
Ability to multi-task and prioritize competing demands and activities
Ability to maintain strong professional working relationships with colleagues at all levels
Must exhibit a professional and business-like demeanor
Candidates must be legally authorized to work in the U.S. without sponsorship now and in the future
SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $55,000 - $62,000.
In addition, Kelmar provides the following benefits:
Medical, Dental and Vision Insurance
Flexible Spending Plans
Health Savings Account
Health Reimbursement Arrangement
Basic Life, AD&D, and Voluntary Term Life Insurance
Disability Insurance
401(k) Plan with Company Match
Paid Parental Leave
Paid Time Off
Tuition Assistance
Eligible for Discretionary Annual Bonus
The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!
Kelmar Associates is an equal opportunity employer
PM20
RESPONSIBILITIES AND DUTIES:
Coordinating and assisting with internal audit processes
Managing accounts and records of all internal KAPS system users
Generating and distributing periodic reports on KAPS tickets and activities
Preparing, updating, and delivering polished reports for management
Assisting with creation, review, and publication of system documentation, content, and client communication
Documenting, monitoring, and reporting on contracted support plans and protocols
Preparing presentations using Microsoft PowerPoint, reports using Microsoft Excel and Project
Assist with coordinating travel arrangements for teams to ensure that trips to the same destination but varying origination points are synchronized
Maintaining a calendar of all KAPS team travel, distributing reports and notification as required
Compiling, tracking, and distributing KAPS-associated billing activities to Finance Team and KAPS management
Gathering and maintaining records of team details and activities as needed
QUALIFICATIONS:
Proven experience as a process or team coordinator
Proficiency in Microsoft Excel, Word, Teams, PowerPoint, Visio, and similar programs
Strong organizational skills and attention to detail
Ability to effectively identify, triage, and resolve problems
Excellent written and verbal communication skills
Ability to multi-task and prioritize competing demands and activities
Ability to maintain strong professional working relationships with colleagues at all levels
Must exhibit a professional and business-like demeanor
Candidates must be legally authorized to work in the U.S. without sponsorship now and in the future
SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $55,000 - $62,000.
In addition, Kelmar provides the following benefits:
Medical, Dental and Vision Insurance
Flexible Spending Plans
Health Savings Account
Health Reimbursement Arrangement
Basic Life, AD&D, and Voluntary Term Life Insurance
Disability Insurance
401(k) Plan with Company Match
Paid Parental Leave
Paid Time Off
Tuition Assistance
Eligible for Discretionary Annual Bonus
The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!
Kelmar Associates is an equal opportunity employer
PM20