Product Success Manager
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About YOOBIC
YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train teams, and manage daily operations—all in one place.
We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton trust YOOBIC to improve operations and customer experience.
With strong funding and continued growth, we’re expanding our team.
About the Role
We’re looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.
This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from YOOBIC.
What You’ll Do
Platform Setup & Optimization
Configure and maintain customer environments (users, workflows, automation)
Set up dashboards aligned with KPIs
Ensure accounts follow best practices and maintain data quality
Customer Support & Execution
Manage multiple customer accounts with lower complexity
Identify and implement improvements to increase adoption
Act as the first point of technical support before escalation
Audits & Improvements
Review environments to identify gaps in usage or setup
Suggest and implement improvements
Help reduce risks that could impact renewals
Reporting & Value Delivery
Support reporting and dashboard accuracy
Assist with client reviews and performance tracking
Training & Adoption
Train admins and end users on the platform
Support rollout of new features
Ensure features are being used effectively
Scaling & Collaboration
Support platform expansions (new modules, workflows, scaling)
Work closely with Customer Success and Product teams
Follow clear prioritization and escalation processes
Documentation
Keep clear records of configurations and changes
Contribute to internal best practices
What We’re Looking For
Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
Experience with SaaS tools and platform configuration
Strong attention to detail and organization
Ability to manage multiple tasks and customers at once
Problem-solving mindset
Ability to explain technical concepts to non-technical users
Experience with training or onboarding is a plus
Comfortable working in a fast-paced, global environment
Languages
English is required
Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)
Working Hours
Monday to Friday, standard business hours (9 AM – 6 PM)
Work aligned with your customer’s time zone
No night shifts required
Fully remote (no in-person meetings required)
Apply To This Job
About YOOBIC
YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train teams, and manage daily operations—all in one place.
We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton trust YOOBIC to improve operations and customer experience.
With strong funding and continued growth, we’re expanding our team.
About the Role
We’re looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.
This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from YOOBIC.
What You’ll Do
Platform Setup & Optimization
Configure and maintain customer environments (users, workflows, automation)
Set up dashboards aligned with KPIs
Ensure accounts follow best practices and maintain data quality
Customer Support & Execution
Manage multiple customer accounts with lower complexity
Identify and implement improvements to increase adoption
Act as the first point of technical support before escalation
Audits & Improvements
Review environments to identify gaps in usage or setup
Suggest and implement improvements
Help reduce risks that could impact renewals
Reporting & Value Delivery
Support reporting and dashboard accuracy
Assist with client reviews and performance tracking
Training & Adoption
Train admins and end users on the platform
Support rollout of new features
Ensure features are being used effectively
Scaling & Collaboration
Support platform expansions (new modules, workflows, scaling)
Work closely with Customer Success and Product teams
Follow clear prioritization and escalation processes
Documentation
Keep clear records of configurations and changes
Contribute to internal best practices
What We’re Looking For
Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
Experience with SaaS tools and platform configuration
Strong attention to detail and organization
Ability to manage multiple tasks and customers at once
Problem-solving mindset
Ability to explain technical concepts to non-technical users
Experience with training or onboarding is a plus
Comfortable working in a fast-paced, global environment
Languages
English is required
Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)
Working Hours
Monday to Friday, standard business hours (9 AM – 6 PM)
Work aligned with your customer’s time zone
No night shifts required
Fully remote (no in-person meetings required)
Apply To This Job