Product Owner

An opportunity to join NAB as an end to end product owner of a squad, where you are responsible for communicating and maintaining the vision, roadmap, goals, plans and expectations. The Financial Support Transformation Program (FSTP) plays a pivotal role in helping to deliver and embed business outcomes to support the transformation of how we support customers during financial difficulty at nab. The Product Owner (PO) plays a critical role in translating program outcomes into sustainable business change. This role ensures that strategic initiatives are embedded effectively across impacted teams, driving adoption, minimising disruption, and enabling long-term value realisation. This role is pivotal in bridging program delivery with business transformation, ensuring that outcomes are not only implemented but meaningfully aligned to the broader Customer Services strategy. The PO acts as a connector - translating program intent into operational reality, and aligning teams around a shared vision of improved customer and colleague experiences. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Each day, you’ll go above and beyond to: Embedding & Adoption Lead the implementation of program deliverables into business-as-usual operations. Partner with Change Managers, Product Owners, and Business Leads to ensure readiness and adoption. Develop and execute transition plans, including training framework, communications, and support models. Consider the broader application of the delivery in the NAB ecosystem, and identify opportunities for re-use/adaptation that benefit the enterprise Enable adoption by translating strategic intent into practical, sustainable business change. Stakeholder Engagement Represent the voice of the FSTP team and NAB customers to all partners/stakeholders external to FSTP, with the ability to clearly communicate the FSTP vision/objectives/commitments, the alignment of our initiatives to those visions/objectives/commitments and the value being created by our initiatives for our customers and Colleagues in financial difficulty Build strong relationships across business units to understand impacts and co-design solutions. Facilitate workshops and forums to align stakeholders and resolve implementation challenges. Clear and transparent communication to all stakeholders with a ‘no surprises’ policy Business Readiness & Operationalisation Assess business readiness and develop mitigation strategies for risks and resistance. Ensure operational teams are equipped with the tools, processes, and capabilities to sustain change. Continuous Improvement Monitor post-implementation outcomes and identify opportunities for optimisation. Capture lessons learned and feed insights into future transformation initiatives. Be flexible to changing demands and priorities, and will drive outcomes in a fast-paced, dynamic environment Governance & Reporting Provide regular updates to program governance forums on implementation progress, risks, and benefits realisation. Track and report on Benefits related to change adoption and business impact. We’re looking for the best and brightest to deliver the best for our customers. You’ll need: Proven experience in business implementation, transformation, or change management within complex environments. Stakeholder & Engagement: Strong interpersonal and influencing skills across diverse stakeholder groups with the ability to build trust, manage expectations, and drive shared ownership of outcomes. Ability to translate strategic objectives into operational outcomes. Experience working in agile and hybrid delivery environments. Communication & Storytelling: Excellent verbal and written communication, with focus on clarity and impact Ability to support leadership in storytelling and change advocacy across the organisation Ability to work independently and think creatively Customer advocacy and empathy We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. Build your career with NAB At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply. Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role. Looking for career advice? We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path. We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.