Product Operations Analyst (Risk & Controls)

American Express is a company with a rich history of innovation and a commitment to its customers and colleagues. The Product Operations Analyst (Risk & Controls) will be responsible for executing analytical monitoring routines, identifying emerging risks, and supporting investigations to ensure the stability of Consumer Banking products.ResponsibilitiesExecute recurring product monitoring routines including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reportingAnalyze data to detect anomalies, emerging trends, and potential risk signalsValidate monitoring results, document findings, and escalate concerns appropriatelySupport investigations into customer, operational, and technical anomaliesPrepare clear documentation of problem statements, impacts, timelines, and root cause hypothesesRaise INCs to Technology and Operations partners as needed and track progress to resolutionAssist with drafting and maintaining issue management documentation (e.g., impacts, action plans, customer remediation details)Contribute to monthly reporting packages summarizing portfolio monitoring results, escalations, and risk themesMaintain high-quality documentation across monitoring routines, issue logs, and governance artifactsSupport preparation for governance forums by assembling data, insights, and storylinesAssist in refining monitoring routines, analytical methods, and documentation standardsHelp identify opportunities to streamline processes and strengthen product control healthDemonstrate strong curiosity, structured problem-solving, and attention to detail in daily workSkills1–3 years of experience in product analytics, operations, issue management, risk/control monitoring, or a related fieldStrong analytical skills with the ability to identify anomalies, patterns, and root causes in dataFamiliarity with (or interest in learning) product governance, issue management frameworks, or compliance requirementsComfortable working with data tools (e.g., SQL, Excel, dashboards) and partnering with engineering/technical teamsStrong organizational skills with the ability to manage multiple monitoring routines and deliverablesExcellent written and verbal communication skills, with the ability to document findings clearly and succinctlyDemonstrated problem-solving mindset, attention to detail, and willingness to dive deep into ambiguous or complex issuesHigh level of collaboration and ability to work effectively across functions and levelsBenefitsCompetitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesCompany OverviewAmerican Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.



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