Product Manager - Live-Ops

Why PlayStation?PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.About Repeat.ggRepeat.gg is a premier online platform for competitive gaming, enabling gamers around the world to participate in skill-based tournaments for their favorite titles. As part of the PlayStation family, we strive to push the boundaries of esports and build engaging, data-driven experiences for players across the globe.Product Manager - Live-Ops, Brisbane (Contract)As a Product Manager - Live-Ops at Repeat (a wholly owned subsidiary of PlayStation), you will help grow our esports platform used by gamers all over the world. The Product Manager - Live-Ops role is a key position within the product team and will drive impact across the business and to users of the live website/mobile app. The role requires using a mix of skills including analysis, product ideation, data, and cross-functional collaboration.Product Manager - Live-Ops ResponsibilitiesOwn the day-to-day live operations of our website and mobile applications, ensuring performance, stability, and optimal user experience across all existing features.Monitor and evaluate existing product features, identifying opportunities for continuous improvement and optimization.Analyze user behavior, engagement patterns, and usage data to inform product enhancements and increase retention and satisfaction.Proactively identify, investigate, and prioritize defects, coordinating with engineering teams for timely resolution.Define and maintain a roadmap for enhancements to live features, based on data insights, customer feedback, and business goals.Collaborate closely with design, engineering, marketing, and customer support to align on feature improvements and product releases.Maintain a strong feedback loop with end-users, incorporating input into product improvements and support strategies.Contribute to bug triage and resolution processes with development teams, ensuring quality standards are met across platforms.Support customer support and community teams by addressing live product issues and participating in resolution communications when needed.Stay informed on market trends, competitor features, and best-in-class UX standards to maintain a competitive edge.Ensure consistent and high-quality user experiences across platforms (web, iOS, Android) by coordinating with QA and UX teams.Drive alignment between short-term fixes and long-term product strategy to support scalable growth and user satisfaction.Minimum Qualifications3+ years of experience in product management, live operations, or a similar role in digital products (web and/or mobile apps).Proven ability to manage and optimize live digital products at scale, with a focus on performance, user engagement, and continuous improvement.Strong understanding of UX/UI principles and the ability to collaborate closely with design and development teams.Experience using data analytics tools (Adobe Analytics or similar) to track performance and inform decisions.Familiarity with defect management and QA processes, with hands-on experience using tools like Jira or Trello.Experience with customer-facing platforms (B2C or B2B2C), preferably in tech, gaming, entertainment, or e-commerce.Equal Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.Originally posted on Himalayas

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