Product Manager

Department:TechnologyOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:The Product Manager supports the APMO organization by helping deliver a continually forecasted IT roadmap that reflects all internal and external demand across the enterprise. They’ll focus on the Observability space, encompassing technologies that enable detection through correction, with a meaningful impact on solution health, legacy retirement, and adoption of new capabilities that maximize business value. They’re responsible for defining and supporting solutions that are desirable, feasible, viable, and sustainable, delivering value to the right Customers and Stakeholders throughout the product lifecycle. The Product Manager collaborates with a wide range of People to identify Customer needs, shape program vision, and develop roadmaps and features that align technology investment with enterprise priorities. Additional Details This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. ResponsibilitiesResponsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organizationAdvocate for the customer, keeping teams focused on delivering solutions that address real customer pain points. Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmapContinuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap, and working with Product Owners within the ART to translate Features into Stories that will satisfy the Product VisionResponsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting FeaturesCollaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements while maintaining technical excellence by understanding and sequencing Enabler work in the Program Backlog and Program KanbanCollaborates with Change Management to prepare for product release (education, documentation, training, etc.)Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment, and providing fast Program-level decisions within the eventActively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteriaLeads the System Demo to evaluate working software and help to assess business value delivered against the business intentCollaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities, and plan for communication and coordinationParticipates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job FirstWork with business stakeholders to maintain alignment as priorities and scope change and demonstrate thought leadership by championing the Product Vision across the enterpriseResponsible for maintaining product health, secure resolutions, data privacy, and tech currency.May perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesKnowledge of industry competition, trends, and changing customer needsSkilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvementsSkilled in delegation including being able to clearly portray expectations for tasksAbility to communicate clearly complex business needs to leaders, managers, architects, and other technical stakeholdersAbility to understand and support prioritized Portfolio work by collaborating with Lean Portfolio Management, Architects, and Epic Owners to breakdown Epics into FeaturesAbility to build relationships and influences Leadership, customers, Architects, and other stakeholders to convert solutions into realizable business valueAbility to influence and provide recommendations for releasing Product(s) to customers or the marketAbility to manage legal, compliance, and security aspects of the Product by collaborating across the enterpriseAbility to formulate Product recommendations based on market data, third party research, industry trends, and internal client researchAbility to think strategically throughout every phase of a product's developmentAbility to objectively enforce prioritization to successfully complete tasks and meet goals and deadlinesEducationRequired: High School Diploma or GEDExperienceExpert level experience, expansive and far reaching knowledge in:Managing requirements for large or complex software productsFacilitating exploration of potential solution alternatives or MVP/MMF options and achieving consensusThe collection and use of KPIs and leading indicators to inform Product decisions and achieving key resultsDesign Thinking and Customer CentricityPreferred: Familiarity with distributed Global development as well as Scaled Agile practices Preferred: Large Enterprise experience managing a large portfolio of software solutions (ideally with a blend of software types (SAAS, COTS, custom, etc.) Preferred: Experience in Target Process and Jira ​Licensing/CertificationN/APhysical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessaryPay & BenefitsCompetitive market salary from $138,800 per year to $154,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you’ll loveFly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the CompanySouthwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.