Product Health Systems Manager
About the position Responsibilities • Prioritize use cases across the Health Department based on their potential impact, feasibility, and alignment with organizational goals and initiatives. • Translate those use cases into technical requirements as needed for a 3rd party vendor. • Lead the development and documentation of key use cases for the Provider Data Warehouse. • Engage with stakeholders to gather insights, ensuring the platform meets evolving needs and drives programmatic success. • Work with internal teams to troubleshoot and resolve data issues. • Serve as the lead contact with the vendor for communicating new technical requirements. • Collaborate with external data providers to reconcile inconsistencies. • Engage with end users to gather feedback on data needs and functional requirements for improved utilization. • Participate in strategic planning with divisional and agency leadership. • Develop, update, and implement comprehensive data quality protocols for the careMESH platform. • Conduct regular audits and assessments of data for accuracy, completeness, and consistency. • Identify recurring data discrepancies and implement corrective actions. • Define and track data quality metrics and KPIs to monitor system performance. • Implement process improvements to enhance data accuracy and reliability including conducting root cause analyses of persistent data quality issues. • Coordinate the integration of provider data from federal, state, and local sources, in collaboration with the Office of General Counsel and IT. • Document data lineage and maintain data dictionaries. • Analyze the quality of incoming data sources and provide recommendations for improvement. • Create and maintain standard operating procedures for data validation. • Design and execute test cases to verify data integrity during system updates. • Develop automated and manual quality control checks. • Generate QA reports for stakeholders and agency leadership. • Develop and maintain a comprehensive data governance framework. • Define and enforce data ownership, stewardship, and accountability across the organization. • Establish and implement data governance policies, standards, and procedures that align with regulatory requirements. • Lead data classification efforts based on sensitivity and compliance. • Design and implement access controls and authorization protocols. • Establish a data governance committee with cross-functional representation. • Create and maintain data governance documentation including policies, processes, and standard operating procedures. • Provide ongoing data governance training and awareness programs for staff. Requirements • Bachelor's degree in data science, information systems, healthcare informatics, or related field. • 4 + years of experience in product management and technology, preferably in healthcare or public health. • Strong knowledge of data quality methodologies and tools. • Experience with healthcare provider data structures and relationships. • Proficiency in SQL, APIs and data analysis tools. • Excellent analytical skills with attention to detail. • Strong written and verbal communication abilities. Nice-to-haves • Experience with cloud-based data management systems. • Familiarity with the NYC healthcare landscape. • Background in public health data systems. • Experience with data profiling and data cleansing tools. • Certification in data management or quality assurance. Benefits • Hybrid Work Schedule. • Generous Paid Time Off and Holidays. • An attractive and comprehensive benefits package including Medical, Dental and Vision. • Flexible Spending Accounts and Commuter Benefits. • Company Paid Life Insurance and Disability Coverage. • 403 (b) + employer matching and discretionary company contributions. • College Savings Plan. • Ongoing training and continuous opportunities for professional growth and development. Apply tot his job