Product Designer, Services – LUMA
Job Description:
• Expand and evolve LUMA’s core curriculum, training programs, and resources.
• Design and launch new services that meet client needs.
• Ensure LUMA customers realize measurable value from our offerings.
• Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings.
• Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire.
• Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences.
• Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale.
• Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption.
• Monitor program performance and participant outcomes, using data to inform iteration and long-term planning.
Requirements:
• 3+ years of product design, instructional design, or related product experience.
• Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods.
• Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets.
• Proven track record of delivering impactful training or experiential programs from concept through launch.
• Strong communication skills and ability to collaborate across multiple disciplines.
• Experience operating as a product-fluent designer in a fast-paced, cross-functional team.
• Comfort using AI tools to enhance workflows, efficiency, and decision-making.
Benefits:
• Bonus
• Benefits
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• Expand and evolve LUMA’s core curriculum, training programs, and resources.
• Design and launch new services that meet client needs.
• Ensure LUMA customers realize measurable value from our offerings.
• Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings.
• Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire.
• Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences.
• Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale.
• Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption.
• Monitor program performance and participant outcomes, using data to inform iteration and long-term planning.
Requirements:
• 3+ years of product design, instructional design, or related product experience.
• Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods.
• Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets.
• Proven track record of delivering impactful training or experiential programs from concept through launch.
• Strong communication skills and ability to collaborate across multiple disciplines.
• Experience operating as a product-fluent designer in a fast-paced, cross-functional team.
• Comfort using AI tools to enhance workflows, efficiency, and decision-making.
Benefits:
• Bonus
• Benefits
Apply tot his job
Apply To this Job