Product Analyst, Customer Experience

nesto is Canada’s leading provider of mortgage technology and financing solutions, and they are seeking a Product Analyst to bridge the gap between business intent and technical reality. The role involves transforming stakeholder ideas into user stories, creating customer journey maps, and working closely with developers to ensure seamless execution of new features.ResponsibilitiesDrive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirementsOwn the interface by creating customer journey maps, wireframes, and prototypes that define the user experience before it reaches the development phaseUse SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the sourceWork side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new featuresBuild close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements that solve real-world pain pointsImplement system changes and configurations to tailor our lending solutions to the specific business needs of our partnersSkillsPost-secondary education in computer science, business, information technology, statistics, or a related fieldYou thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholdersYou possess a natural 'owner' mindset with the initiative to identify pain points and drive feature ideas from concept to completionYou leverage SQL to investigate system behavior and navigate databases independently, allowing you to anticipate edge cases and document the 'if/then' logic required for a bulletproof featureYou can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forthYou understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulouslyBenefitsPremium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.4 weeks of vacation to ensure you stay at peak performance.Company OverviewNesto is a digital mortgage platform helping lenders to improve and streamline their operations with the the nesto Mortgage Cloud. It was founded in 2018, and is headquartered in Montreal, Quebec, CAN, with a workforce of 501-1000 employees. Its website is https://www.nesto.ca.



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