Print Applications Specialist

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? We are looking for a Print Applications Specialist, specifically focused on our Nozomi single-pass digital printing product line in the US. This is a remote role with travel up to 100% domestically and occasionally internationally. What You Will Do · Perform customer Basic and Advanced trainings · Perform the Ramp Up process, a 13-week course onsite at a customer's facility, working directly with the press operators on best practices and operational training, and maintenance training. · Provide daily feedback of customer status · Train new employees on the printer operations, daily maintenance, set-up and calibrations. · Mechanical and electrical break-fix knowledge · Working with Field Service Managers, identify chronic equipment and customer problems and bring closure and resolution. · Working with Regional Service Managers, identify opportunities to reduce warranty and service contract costs. · Work with Service Engineering as the escalation focal point for ongoing reliability and repair issues. · Provide detailed technical feedback to drive corrective action · Maximize functionality and possibilities of the printer in front of the customer, This May Be a Good Fit If You : · Knowledge of inkjet printing (RIP/materials/graphics) and proficiency in color management theory and practice. · Knowledge of coating applications · Knowledge of best printing applications on all substrates, including cardboard, styrene, corruplast, and various synthetic materials. · Digital printing industry work experience; · Experience with digital print environments, equipment and software. · Ability to troubleshoot electrical and mechanical problems to the component level. · A strong customer focus with the ability to effectively communicate between customers, service team and any other departments involved · Superior communication and listening skills, to quickly identify and resolve customer concerns · Very well structured and organized · Ability to prioritize and to cope with multiple tasks · Ability to interface with people/sales is important; · Demonstrated strong commitment to customer satisfaction; · Experience in delivering training is an asset; · Outstanding customer and internal communication skills; · Team-player; · Fluent in English, Spanish-speaking is nice to have · Experience in the elaboration of accurate reports. · Ability to adapt to a fast-changing environment, and work well under pressure · Ability to TRAVEL 75-100% including training at our Spain facility The total compensation for this position ranges from our lowest geographical market up to our highest geographical market within the United States. $70,000-$90,000 The successful candidate's total compensation will fall within the pay range listed above and is determined based on job-related factors, including, but not limited to, skills, experience, qualifications, work location, and market conditions. Compensation is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. The compensation range for this job is a general guideline only and not a guarantee of compensation or salary. EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer # LI-EH1