Principal Product Support Engineer - REMOTE
About the position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Support Engineer. In this role, you will provide expert technical support for complex issues within the Private Cloud Enterprise environment tailored for federal customers. As a technical authority, you will be instrumental in driving resolution and collaborating with support teams and stakeholders. This position demands hands-on proficiency in technologies and outstanding problem-solving skills, all while fostering an inclusive and innovative work culture. Your efforts will significantly contribute to enhancing operational excellence and customer satisfaction.
Responsibilities
• Serve as the top-tier escalation point for challenging technical issues.
• Lead troubleshooting across multi-cloud, virtualization, and infrastructure platforms.
• Collaborate with engineering teams for resolution of high-impact issues.
• Analyze and architect solutions for recurring customer issues.
• Mentor and guide technical support engineers.
• Engage with federal customer stakeholders to deliver innovative solutions.
• Define and improve operational processes for cloud service delivery.
• Monitor and optimize system performance and reliability.
Requirements
• Bachelor’s degree in a technical field or equivalent experience.
• US Citizenship with active Secret clearance.
• 10+ years in IT support, cloud architecture, or related areas.
• Industry-recognized certifications (e.g., CompTIA Security+, AWS Certified).
• Advanced knowledge of cloud-native technologies and containerization.
• Strong understanding of networking and data management.
Benefits
• Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Investments in personal and professional development programs.
• A culture that embraces inclusion and individuality.
• Flexibility to manage work and personal needs.
• Opportunities to innovate and grow within the organization.
Apply Now
Apply Now
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Support Engineer. In this role, you will provide expert technical support for complex issues within the Private Cloud Enterprise environment tailored for federal customers. As a technical authority, you will be instrumental in driving resolution and collaborating with support teams and stakeholders. This position demands hands-on proficiency in technologies and outstanding problem-solving skills, all while fostering an inclusive and innovative work culture. Your efforts will significantly contribute to enhancing operational excellence and customer satisfaction.
Responsibilities
• Serve as the top-tier escalation point for challenging technical issues.
• Lead troubleshooting across multi-cloud, virtualization, and infrastructure platforms.
• Collaborate with engineering teams for resolution of high-impact issues.
• Analyze and architect solutions for recurring customer issues.
• Mentor and guide technical support engineers.
• Engage with federal customer stakeholders to deliver innovative solutions.
• Define and improve operational processes for cloud service delivery.
• Monitor and optimize system performance and reliability.
Requirements
• Bachelor’s degree in a technical field or equivalent experience.
• US Citizenship with active Secret clearance.
• 10+ years in IT support, cloud architecture, or related areas.
• Industry-recognized certifications (e.g., CompTIA Security+, AWS Certified).
• Advanced knowledge of cloud-native technologies and containerization.
• Strong understanding of networking and data management.
Benefits
• Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Investments in personal and professional development programs.
• A culture that embraces inclusion and individuality.
• Flexibility to manage work and personal needs.
• Opportunities to innovate and grow within the organization.
Apply Now
Apply Now