Principal, Process Management & Continuous Improvement

About the position The Principal, Process Management & Continuous Improvement serves as the enterprise leader for process excellence, continuous improvement, and the integration of change across business operations, IT, and corporate functions. This role applies structured project management and change management disciplines to analyze current processes, design improved solutions, and drive successful adoption of new processes, technologies, and ways of working. The Principal, Continuous Improvement & Process Management treats change as a project—or a defined workstream within larger initiatives—ensuring that process improvements are implemented effectively; stakeholders are engaged, and benefits are realized. The ideal candidate is both analytically strong and people-focused, able to translate operational insight into sustainable change. This role is responsible for identifying, prioritizing, and driving improvements to how the organization operates—ensuring processes are efficient, scalable, and sustainable. The Principal leads enterprise efforts to standardize workflows, embed lessons learned from root cause analyses (RCA), and ensure that improvements are effectively implemented and adopted across the organization. In partnership with all organizational functional groups and PMO, this role ensures that process and behavior changes associated with projects, operational changes, and RCA follow-up actions are executed with discipline and consistency. This role acts as both a strategic leader and hands-on driver of improvement, enabling the organization to continuously evolve while maintaining reliability, control, efficiency, and operational excellence. Responsibilities • Process Analysis & Improvement • Continuous Improvement Leadership • Process Management & Standardization • Root Cause Analysis (RCA) Integration & Follow-Through • PMO Enablement & Change Advisory • Change Management & Adoption (Project-Based) • Cross-Functional Leadership & Collaboration • Training, Enablement & Culture Requirements • Bachelor’s degree in Business, Engineering, Information Technology, or related field. • 8+ years of experience in process improvement, operations, continuous improvement, or program management. • Proven experience leading cross-functional improvement initiatives in complex environments, managing process and change initiatives as projects. • Excellent process mapping, analysis, and documentation skills. • Strong understanding of process design, optimization, and operational performance management. • Working knowledge of change management principles and adoption strategies. • Ability to influence and align stakeholders across multiple functions without direct authority. • Strong facilitation, communication, and analytical skills. Nice-to-haves • Master’s degree or MBA. • PMP or equivalent project management certification. • Lean Six Sigma Green or Black Belt certification. • Change Management certification (Prosci, ACMP, or equivalent). • Experience in data center, critical infrastructure, or high-reliability environments. • Familiarity with enterprise tools (Planview, ServiceNow, Smartsheet, Jira, CMMS, etc.). Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Wellness Resources