Preregistration Representative
About the position
Responsibilities
• Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services
• Review patient insurance and benefits to explain, quote and collect estimated patient cost share
• Contact patient via phone to confirm or obtain missing demographic information
• Receive inbound calls to confirm or obtain missing demographic information
• Complete Medicare Secondary Payor Questionnaire as applicable
• Utilize appropriate escalation processes to the facilities
• Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients
• Ensure appropriate documentation is entered in standard format on the patient record
• Meets/exceeds performance expectations and completes work within the required timeframes
• Implements and follows system downtime procedures when necessary
• Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
• Adhere to all department policies, processes, and procedures
• Other duties as assigned including assistance with other call center lines of business based on need
Requirements
• High school diploma or GED preferred
• One year of related experience preferred
Benefits
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income
Apply Now
Apply Now
Responsibilities
• Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services
• Review patient insurance and benefits to explain, quote and collect estimated patient cost share
• Contact patient via phone to confirm or obtain missing demographic information
• Receive inbound calls to confirm or obtain missing demographic information
• Complete Medicare Secondary Payor Questionnaire as applicable
• Utilize appropriate escalation processes to the facilities
• Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients
• Ensure appropriate documentation is entered in standard format on the patient record
• Meets/exceeds performance expectations and completes work within the required timeframes
• Implements and follows system downtime procedures when necessary
• Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
• Adhere to all department policies, processes, and procedures
• Other duties as assigned including assistance with other call center lines of business based on need
Requirements
• High school diploma or GED preferred
• One year of related experience preferred
Benefits
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income
Apply Now
Apply Now