Pregnancy and Parenting Navigator
About the position Responsibilities • Monitor incoming referrals and complete data entry using various referral data platforms including UniteUs, FindHelp, encrypted e-mail and more. • Call at least 20-25 referrals referred to Family Connect and screen at least 7-12 families a day. • Use compassionate conversation skills to learn about clients' needs and accurately refer them to programs they are eligible for and interested in. • Meet weekly targets of accurately completed screens; follow up with clients as needed and take initiative to identify and resolve challenges that arise. • Handle a high volume of calls. • Document and track client applications and submissions in closed-loop referral platform and other tracking sheets as needed. • Provide diapers through the Queens Diaper Bank and pack n plays through Cribs for Kids to families in need. • Maintain inventories and maintain office supplies. • Conduct ongoing outreach at local community partner events and sites to engage new families in services. • Provide administrative assistance as requested to the MCH unit. Requirements • Associate's degree (or equivalent) and 1-2 years of experience working in public health and/or resource navigation. • Demonstrated strong interpersonal skills and respectful interactions with community members looking for services. • Demonstrated experience performing administrative duties with speed and accuracy without immediate and constant supervision. • Must be highly organized and detail-oriented. • Ability to communicate effectively both orally and in writing with an attention to detail and professionalism in all communications. • Collaborative spirit, seeking out how to be most helpful to the team. • Demonstrated commitment to, and interest in learning more about maternal child health, systems approaches to health equity, reproductive justice, and community services in NYC. • Must be bilingual English/Haitian Creole, English/Spanish, or English/Bengali. • Proficient in Microsoft Suite Applications (Word, Excel, SharePoint, etc.) and to learn and navigate new data systems. Benefits • Hybrid Work Schedule. • Generous Paid Time Off and Holidays. • An attractive and comprehensive benefits package including Medical, Dental and Vision. • Flexible Spending Accounts and Commuter Benefits. • Company Paid Life Insurance and Disability Coverage. • 403 (b) + employer matching and discretionary company contributions. • College Savings Plan. • Ongoing training and continuous opportunities for professional growth and development. Apply tot his job