Practice Support AI Analyst

Milbank LLP is seeking a Practice Support AI Analyst as a founding member of their AI function. This role involves supporting, adopting, and deploying AI tools across practice groups, providing user support, optimizing AI usage, and creating innovative AI-powered solutions.ResponsibilitiesTrack and report on AI system usage across the Firm, including but not limited to office usage, practice group usage, and features usedCreate and provide AI usage reports and performance metrics to various stakeholdersAssist with analyses that help the Firm understand trends regarding feature utilization, ROI, and additional opportunities to leverage AI tool(s) at the FirmDevelop a system for and track AI training complianceSupport the Office of General Counsel to ensure client-matter numbers used for AI programs are current and accurateAssist Knowledge Management attorneys and Professional Support Lawyers globally in using Harvey and other AI tools to support KM initiatives within each practiceAssist with importing documents to Harvey and maintaining Harvey vaultsCatalogue document-uploads and have a keen understanding of compliance with record-keeping, privacy, and security requirementsPartner with the IT Team to develop standard operating procedures and guidelines for attorney-developed workflows and other relevant training materialsProvide introductory training on an ad hoc basis regarding Harvey key functionalityAssist in piloting and evaluating AI systems and AI prompts to enhance attorney productivitySupport the creation and maintenance of an internal AI portal page that communicates AI tools available to attorneys, instruct on how to access and use them, and highlight ways they are currently being usedSupport the Communications team with internal and external communications related to the Firm’s AI developmentsFunction as initial support contact for attorneys using AI applications, including capturing feedback, troubleshooting issues, and documenting user experiencesCatalogue and proactively investigate known AI system issues and limitations and work with AI providers to ensure the Firm’s experience reflects expectationsTrack AI systems’ features that are in the pipeline and have been communicated to the Firm by vendors, including monitoring releases and helping to ensure information on new features have been internally evaluated and communicated to attorneysCatalogue who is using AI platforms and for what useGather and communicate feedback from attorneys on usefulness of AI tools as well as enhanced feature requestsSupport data collection regarding AI initiatives, including identifying gaps and resolving missing or inconsistent informationAssist with the development of follow-up workflows and additional AI automation where possibleOther responsibilities as they are assignedSkills1-3 years of professional experienceStrong Excel skillsAbility to use advanced Excel functionality, including XLookup, Pivot Tables, and functions (e.g., SORT, SEQUENCE, dynamic arrays)Strong data analysis skillsStrong proficiency with AI tools such as ChatGPT and similar toolsExperience generating AI prompts on ChatGPT or similar AI platforms4-year college degreeKnowledge of PowerBI, PowerQuery, or similar dashboarding/visualization software (e.g., Tableau) is a plusComputer science or math preferredHarvey-specific experience not required but is a plusCompany OverviewMilbank is a premier international law firm handling high-profile, complex cases and business transactions through 11 offices worldwide. It was founded in 1866, and is headquartered in New York, NY, US, with a workforce of 501-1000 employees. Its website is http://www.milbank.com.Company H1B SponsorshipMilbank LLP has a track record of offering H1B sponsorships, with 28 in 2025, 20 in 2024, 14 in 2023, 19 in 2022, 6 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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