Policy Manager, Commercial Policy
Description:
• Develop and improve commercial policies affecting the user experience, including policies covering cancellations, refunds, and payments
• Guide policy operationalization efforts in partnership with cross-functional stakeholders
• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Finance, Public Policy, Legal, and Communications
• Support biannual launches
• Use data, research, and insights to evaluate and revise policies as needed
Requirements:
• 8+ years experience in a Policy, Legal, or Trust and Safety role; prior experience on commercial or product policy issues
• Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
• Exceptional writing and presentation abilities
• Ability to work across multiple challenging policy topics
• Thoughtful business judgment, ability to create clarity from ambiguous situations, and ability to work well under pressure
• Experience driving solutions to complex problems through cross-functional collaboration and incorporation of diverse stakeholder perspectives
• Fluency in data analysis and leading data-driven decision-making
• Ability to explain and simplify complex information, tradeoffs, and debates to others
Benefits:
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Apply Now
Apply Now
• Develop and improve commercial policies affecting the user experience, including policies covering cancellations, refunds, and payments
• Guide policy operationalization efforts in partnership with cross-functional stakeholders
• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Finance, Public Policy, Legal, and Communications
• Support biannual launches
• Use data, research, and insights to evaluate and revise policies as needed
Requirements:
• 8+ years experience in a Policy, Legal, or Trust and Safety role; prior experience on commercial or product policy issues
• Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
• Exceptional writing and presentation abilities
• Ability to work across multiple challenging policy topics
• Thoughtful business judgment, ability to create clarity from ambiguous situations, and ability to work well under pressure
• Experience driving solutions to complex problems through cross-functional collaboration and incorporation of diverse stakeholder perspectives
• Fluency in data analysis and leading data-driven decision-making
• Ability to explain and simplify complex information, tradeoffs, and debates to others
Benefits:
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Apply Now
Apply Now