PM Shift Front Desk Agent
FRONT DESK AGENT/CLERK
We are looking for resourceful individuals to work at the Hotel Front Desk. Full-Time positions offer an employee benefits package after 90-days of employment and having met the required hours worked.
Front Desk Agents/Clerks are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay.
Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.
Front Desk Agents/Clerks must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Front Desk Agents/Clerks must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Responsibilities and Duties:
Be punctual and organized
Look and conduct yourself professionally at all times
Become familiar with all of the facilities and services offered
Become knowledgeable with our room types and the special rates offered to different companies
To become familiar with operating the fax machine, photocopier, switchboard, security systems and computer system
Each shift must alert themselves to arrivals/departures
Register guests and assigns rooms. Accommodates special requests whenever possible.
Be informative to guest's questions/queries. Handle them professionally and courteously
Establish a good working relationship with the guest and other personnel
Become familiar with our regular guests and companies
Always work within hotels rules and standards
Cooperate and be considerate with all staff
Keep front desk area clean, tidy and clutter free. Making sure items are returned to proper places
File all material in the proper place
Keep front desk stocked with supplies - forms, pens, paper etc
Read log book at the beginning of each shift and follow any instructions
Ensure all keys are signed out/in
Check out/in guests ensuring all information is entered correctly
Group arrivals - block rooms and organize for smooth check - ins
Handle switchboard, making sure all calls are transferred correctly and take messages when requested
Keep housekeeping informed of late check outs, blocked rooms and any other information requiring their attention
Keeps maintenance informed of things requiring their attention
Extend guests who need to be, as direct billing or credit card payment
Collect payment for cash paying
Take reservations - getting as much information from the guest as required, input into the computer making sure it is accurate, paying close attention to rates and company codes
Running daily credit card transactions through a settlement process
Recording daily room occupancy and rate totals
Recording revenue totals for cash, checks, and credit card transactions
Generating automated accounting reports for the manager's review
Handling 3rd party reservations and ensuring proper processing
Settling Corporate Accounts and sending reports to those entities for billing purposes
Running the computer back-up systems
Ensuring proper video monitoring for surveillance and processing
Any other tasks assigned by Management Team
Must be available to work all shift times including days, nights, weekends, holidays
Must be aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Knows all safety and emergency procedures, and is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Minimum Qualifications
Education: High School diploma or equivalent
Experience: Preferred but not required
Special Physical Requirements of the Job/Working Conditions: Stand for long periods of time, use of hands or fingers, reach with hands and arms, talk and listen.
Required to work flexible schedule based on the needs of the business
Special Skills:
Proficient in Microsoft Office Skills including Word, Excel and other programs
Ability to handle multiple tasks at one time
Good communication skills including verbal and written
Positive and effective customer skills
Marina Inn at Grande Dunes is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
Job Type: Full-time
Schedule:
8 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Work Location: In person
Apply Now
We are looking for resourceful individuals to work at the Hotel Front Desk. Full-Time positions offer an employee benefits package after 90-days of employment and having met the required hours worked.
Front Desk Agents/Clerks are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay.
Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.
Front Desk Agents/Clerks must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Front Desk Agents/Clerks must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Responsibilities and Duties:
Be punctual and organized
Look and conduct yourself professionally at all times
Become familiar with all of the facilities and services offered
Become knowledgeable with our room types and the special rates offered to different companies
To become familiar with operating the fax machine, photocopier, switchboard, security systems and computer system
Each shift must alert themselves to arrivals/departures
Register guests and assigns rooms. Accommodates special requests whenever possible.
Be informative to guest's questions/queries. Handle them professionally and courteously
Establish a good working relationship with the guest and other personnel
Become familiar with our regular guests and companies
Always work within hotels rules and standards
Cooperate and be considerate with all staff
Keep front desk area clean, tidy and clutter free. Making sure items are returned to proper places
File all material in the proper place
Keep front desk stocked with supplies - forms, pens, paper etc
Read log book at the beginning of each shift and follow any instructions
Ensure all keys are signed out/in
Check out/in guests ensuring all information is entered correctly
Group arrivals - block rooms and organize for smooth check - ins
Handle switchboard, making sure all calls are transferred correctly and take messages when requested
Keep housekeeping informed of late check outs, blocked rooms and any other information requiring their attention
Keeps maintenance informed of things requiring their attention
Extend guests who need to be, as direct billing or credit card payment
Collect payment for cash paying
Take reservations - getting as much information from the guest as required, input into the computer making sure it is accurate, paying close attention to rates and company codes
Running daily credit card transactions through a settlement process
Recording daily room occupancy and rate totals
Recording revenue totals for cash, checks, and credit card transactions
Generating automated accounting reports for the manager's review
Handling 3rd party reservations and ensuring proper processing
Settling Corporate Accounts and sending reports to those entities for billing purposes
Running the computer back-up systems
Ensuring proper video monitoring for surveillance and processing
Any other tasks assigned by Management Team
Must be available to work all shift times including days, nights, weekends, holidays
Must be aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Knows all safety and emergency procedures, and is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Minimum Qualifications
Education: High School diploma or equivalent
Experience: Preferred but not required
Special Physical Requirements of the Job/Working Conditions: Stand for long periods of time, use of hands or fingers, reach with hands and arms, talk and listen.
Required to work flexible schedule based on the needs of the business
Special Skills:
Proficient in Microsoft Office Skills including Word, Excel and other programs
Ability to handle multiple tasks at one time
Good communication skills including verbal and written
Positive and effective customer skills
Marina Inn at Grande Dunes is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
Job Type: Full-time
Schedule:
8 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Work Location: In person
Apply Now