Platform Support Analyst - Level 1
Description:
• Responsible for helping customers resolve technical questions related to the Coupons platform, integration, and setup.
• Main escalation point for technical support issues.
• Provide high-quality service that aligns with customer goals and requests.
• Take full ownership and control of issues, developing and maintaining excellent client relationships.
• Lead interaction and collaboration with other teams to address escalated issues.
• Gain a technical and functional understanding of the platform architecture.
• Expertise in querying DB and analyzing data for troubleshooting.
• Interact directly with partners and clients to resolve technical issues timely.
• Notify management of any potential escalations and escalate where appropriate.
• Work in rotational shifts and provide on-call support as needed.
• Automation for repetitive tasks.
Requirements:
• Bachelor's Degree (or equivalent) with hands-on experience in technical support.
• Exceptional written and oral communication skills including documentation.
• Past development experience is a plus
• Ability to trace and debug Web applications.
• Understanding of one or more relational databases (MySQL, SQL Server, Oracle), including the ability to run queries and analyze the output.
• Basic understanding of Linux Server operating systems is must.
• Working knowledge of Cassandra is a plus
• Experience with any enterprise monitoring systems like Nagios, Splunk, NewRelic or Systems Center is highly desired.
• Knowledge on ITSM framework is a plus.
Benefits:
Apply Now
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• Responsible for helping customers resolve technical questions related to the Coupons platform, integration, and setup.
• Main escalation point for technical support issues.
• Provide high-quality service that aligns with customer goals and requests.
• Take full ownership and control of issues, developing and maintaining excellent client relationships.
• Lead interaction and collaboration with other teams to address escalated issues.
• Gain a technical and functional understanding of the platform architecture.
• Expertise in querying DB and analyzing data for troubleshooting.
• Interact directly with partners and clients to resolve technical issues timely.
• Notify management of any potential escalations and escalate where appropriate.
• Work in rotational shifts and provide on-call support as needed.
• Automation for repetitive tasks.
Requirements:
• Bachelor's Degree (or equivalent) with hands-on experience in technical support.
• Exceptional written and oral communication skills including documentation.
• Past development experience is a plus
• Ability to trace and debug Web applications.
• Understanding of one or more relational databases (MySQL, SQL Server, Oracle), including the ability to run queries and analyze the output.
• Basic understanding of Linux Server operating systems is must.
• Working knowledge of Cassandra is a plus
• Experience with any enterprise monitoring systems like Nagios, Splunk, NewRelic or Systems Center is highly desired.
• Knowledge on ITSM framework is a plus.
Benefits:
Apply Now
Apply Now