Platform Lead - Digital Products, Community Support
Description: • Define and execute the vision for Airbnb’s self-serve path, delivering robust, extensible systems that enable rapid innovation and global scale. • Envision, build, and scale agentic AI capabilities and platforms to reduce friction and deliver seamless, personalized support at scale. • Define, shape, and deliver proactive support capabilities that meet customers where they are and drive customer delight. • Manage and develop a high-performing, globally distributed team of platform managers, cultivating a culture of innovation, inclusion, and growth. • Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable business and user benefits. • Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision and drive priorities. • Deliver extensible platform capabilities that empower rapid experimentation and enable hosts and guests to self-solve across Airbnb’s multi-sided community. Requirements: • 10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams. • Deep experience developing and launching extensible platform capabilities at scale. • Proven experience building delightful consumer experiences used by millions of customers globally. • Demonstrated success building AI/ML-led consumer products in complex, global operations. • Inspirational people leader with a track record of developing talent and fostering inclusive, high-performance teams. • Proven ability to translate business needs into innovative, user-centric technology solutions. • Exceptional communication and influencing skills, including working across functions and with executive stakeholders. • Analytical, data-driven problem solver who can operate effectively in fast-paced, matrixed organizations. • Community-first, user-centric mindset with a relentless drive for excellence. • Experience in multi-sided marketplaces is a strong plus. • This position is US - Remote Eligible; candidates must live in a state where Airbnb, Inc. has a registered entity and may be expected to attend occasional office days or offsites. Benefits: • Base pay range $224,000 — $280,000 USD (actual base pay dependent on experience and other factors). • Eligible for bonus and equity. • Employee benefits and Employee Travel Credits. • US-remote eligible role with occasional office or offsite attendance as agreed with manager. • Reasonable accommodation support for candidates with disabilities during the application and interview process.