Planner of Network Operations
Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
_________________________________________________________
About the Role:
The Planner is a core member of the Network Operations team responsible for scheduling, dispatching, and coordinating field resources to meet service commitments. You will use Field Service Lightning (FSL) to book, adjust, and manage service appointments; match the right technician to each job based on skills, location, and availability; and ensure clear, timely communication among technicians and internal stakeholders. Your work directly supports on-time performance, efficient use of resources, and high customer satisfaction.
This position can be filled remotely anywhere within the country.
What You’ll Do:
Schedule and dispatch internal technicians and third-party contractors
Book, reschedule, and cancel service appointments in FSL, ensuring the appropriate technician skill set is matched to each work type and territory.
Apply scheduling policies (Customer First, Customer Request Date, Emergency) to prioritize work appropriately.
Serve as the central point of contact for technicians; respond to changes, and questions to support successful job execution.
Align with local operations managers to address day-of disruptions, ensure coverage, and meet commitments.
Assist with emergency dispatch requests as directed to ensure rapid response to critical events.
Follow approval and rejection processes for after-hours work orders when applicable.
Update appointment details, attachments, bridge information, and internal notes to ensure complete, accurate information passes to third-party contractor technicians
Tools You’ll Use:
Salesforce Field Service Lightning (FSL), including Gantt calendar, map options, scheduling policies, appointment actions, activities, attachments, and chatter
Standard appointment statuses and work order/service appointment workflows for field and third-party resources
Do You Have:
Strong communication and interpersonal skills with the ability to coordinate effectively between technicians and internal teams
Detail-oriented with solid problem-solving skills; comfortable making real-time decisions in a fast-paced environment with shifting priorities
Ability to learn and use scheduling/dispatch software (experience with Salesforce FSL is a plus).
High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Even Better:
Prior experience in network operations or dispatching is desirable but not required; entry-level candidates with demonstrated organization and customer focus are encouraged to apply.
Fast-paced operations center with structured shifts that may include after-hours or emergency support as needed
Team-oriented culture with collaboration across planners, managers, and field technicians
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
The starting compensation range for this job is $41,700 to $51,400.
_________________________________________________________
Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Apply To This Job
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
_________________________________________________________
About the Role:
The Planner is a core member of the Network Operations team responsible for scheduling, dispatching, and coordinating field resources to meet service commitments. You will use Field Service Lightning (FSL) to book, adjust, and manage service appointments; match the right technician to each job based on skills, location, and availability; and ensure clear, timely communication among technicians and internal stakeholders. Your work directly supports on-time performance, efficient use of resources, and high customer satisfaction.
This position can be filled remotely anywhere within the country.
What You’ll Do:
Schedule and dispatch internal technicians and third-party contractors
Book, reschedule, and cancel service appointments in FSL, ensuring the appropriate technician skill set is matched to each work type and territory.
Apply scheduling policies (Customer First, Customer Request Date, Emergency) to prioritize work appropriately.
Serve as the central point of contact for technicians; respond to changes, and questions to support successful job execution.
Align with local operations managers to address day-of disruptions, ensure coverage, and meet commitments.
Assist with emergency dispatch requests as directed to ensure rapid response to critical events.
Follow approval and rejection processes for after-hours work orders when applicable.
Update appointment details, attachments, bridge information, and internal notes to ensure complete, accurate information passes to third-party contractor technicians
Tools You’ll Use:
Salesforce Field Service Lightning (FSL), including Gantt calendar, map options, scheduling policies, appointment actions, activities, attachments, and chatter
Standard appointment statuses and work order/service appointment workflows for field and third-party resources
Do You Have:
Strong communication and interpersonal skills with the ability to coordinate effectively between technicians and internal teams
Detail-oriented with solid problem-solving skills; comfortable making real-time decisions in a fast-paced environment with shifting priorities
Ability to learn and use scheduling/dispatch software (experience with Salesforce FSL is a plus).
High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Even Better:
Prior experience in network operations or dispatching is desirable but not required; entry-level candidates with demonstrated organization and customer focus are encouraged to apply.
Fast-paced operations center with structured shifts that may include after-hours or emergency support as needed
Team-oriented culture with collaboration across planners, managers, and field technicians
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
The starting compensation range for this job is $41,700 to $51,400.
_________________________________________________________
Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Apply To This Job