Physical Therapy Scheduler – Hybrid Remote
About the position Responsibilities • Schedule physical therapy appointments for members based on provider availability, authorization guidelines, and member preferences. • Make outbound calls to members to confirm scheduled visits, verify contact information, and address basic questions. • Manage inbound calls from members, providers, and therapy offices regarding appointment times, service status, and documentation needs. • Communicate professionally with PT/OT/ST providers to confirm availability, request updates, and ensure timely service delivery. • Review therapy referrals and verify required information such as diagnosis codes, service authorizations, and therapist credentials. • Enter accurate scheduling details, notes, and updates into the organization’s electronic care management system. • Track missed visits, cancellations, and rescheduling needs; follow up promptly with members and providers. • Work closely with Care Coordinators, Case Managers, and Utilization Management to ensure members receive appropriate and timely therapy services. • Identify barriers to care and escalate concerns such as transportation challenges or access issues. • Maintain confidentiality, comply with HIPAA regulations, and deliver high-quality customer service. Requirements • Experience in scheduling, home care coordination, customer service, or administrative support. • Strong communication skills with the ability to speak clearly and professionally with members, families, and providers. • Comfortable using electronic systems for documentation, scheduling, and communication. • Ability to learn new software and follow established processes accurately. • Organized, dependable, and able to manage multiple scheduling tasks efficiently. • High school diploma or equivalent required; additional training in healthcare administration or scheduling is a plus. Nice-to-haves • Experience in disability services, home care, or working with vulnerable populations preferred. Benefits • Competitive hourly rate of $24–$28 based on experience, with full benefits for eligible employees. • mileage reimbursed when applicable • Equipment provided based on company policy. Apply tot his job