Physical Therapy Scheduler - Full-Time Hourly - REMOTE MUST LIVE IN TN

Job Details Job Shift: Day MPOWER is looking for a Full Time Therapy Scheduling team member to add to our Scheduling Team. This role has the opportunity to transition to a remote position after completion of up to 90 days of in-person onboarding and training. Candidates must live in Tennessee within driving distance of one of our MPOWER locations. No exceptions to in-person training will be permitted. Therapy Schedulers at MPOWER Physical Therapy work in a team environment to schedule initial appointments for physical and occupational therapy at all MPOWER locations and facilitate referrals to outside therapy clinics. JOB HIGHLIGHTS • Consistent schedule – no weekends • Employer Supported Medical Benefits Eligible – Health, Dental and Vision Benefits available • Paid Time Off and Paid Holidays • Retirement Plan Matching • Remote Work Eligible after In-Person Onboarding and Training Completed up to 90 days MINIMUM ESSENTIAL JOB REQUIREMENTS • Meet or exceed expectations in providing extreme customer service to our patients and team members • Meet or exceed goals for all assigned productivity metrics • Promptly answer all calls, voicemails, and emails • Schedule therapy evaluations and guide patients to the appropriate MPOWER clinic based on Clinic Manager needs, referring Physician instructions, insurance, patient status (post-operative vs. non-operative), and patient preference • Update physician clinic teams and Electronic Medical Record to include date of initial evaluation and clinic location per process • Execute daily processes related to incoming Therapy Scheduling Workgroup calls • Maintain daily focus on primary responsibilities as assigned by Therapy Scheduling operational processes • Communicate with team members to ensure consistent coverage of phone queue during business hours • Provide suppport to other Therapy Scheduling Roles are primary daily responsibilites are completed • Recommend updates the Outside Therapy Clinic list as identified • Maintain work schedule as assigned by Therapy Scheduling Supervisor • Prepare for, attend and actively participate in all meetings as scheduled • Adhere daily to the MPOWER Telework Policy • Assist other roles in Therapy Scheduling Department as assigned by Therapy Scheduling Supervisor or Operations Management Team SKILL, TRAIT, AND COMPETENCY REQUIREMENTS • High School diploma is required • Past job experience working in a customer service role is preferred • Excellent follow up skills with patients and team members • Ability to take direction, prioritize tasks and proper time management • Interest and passion for personal health and wellness • Kind and helpful personality and communication skills • Ability to handle difficult people and situations • Firm command of MS Office Suite, Electronic Medical Records (EMR) and Practice Management (PM) platforms and other key applications • Neat and professional appearance We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class Apply tot his job